Logistics Coordinator/Customer Service Agent

RTC-1 Employment Services

Dubai, UAE

Ref: QP275-421

Job description / Role

Employment: Full Time

• Position Title: Logistics Coordinator/Customer Service Agent
• Employment Type: Full Time
• Salary: up to 10,000 AED all-inclusive depending on experience and qualifications
• Job Location: DAFZA, UAE

About the Client:
• A construction building materials company that the main areas of interest are building facades, cable manufacturing, aluminum castings, production and distribution of HVAC equipment etc.

Job Role:
• Receives daily store transaction and direct shipment
• Updates the software with all transaction plus new codes
• Attests shipping invoices and issue certifications of origin
• Updates the account status of the sales invoices
• Receives customer’s Official Purchase Orders
• Prepares and process Purchase Orders to supplier
• Prepares Delivery Status
• Handles all claims to supplier for defectives, shortage, missing parts
• Make sure that all involved parties are informed about coming shipments
• Maintain relationships with carriers and customers
• Provide exceptional customer service to customers and carriers
• Coordinates with customers in regards with the shipments
• Solves client-specific freight/shipment issues from point of order placement to completion
• Follow up with clients/customers with updated shipment information and availability


• Male/Female, 45 years and below
• Open to Arabic nationals
• Bachelor’s Degree in Computer Science or any relevant course
• Minimum of 5 years relevant experience preferably from construction and building materials company
• Strong administration skills – organized, thorough, systems orientated with detail excellent levels of computer literacy and touch-typing skills
• Proficient in written and verbal communication
• Skilled in basic word processing and spread sheet applications to maintain accurate reports
• Well-versed in using Microsoft Office including Word, Excel, Access and PowerPoint
• Extensive knowledge in shipping, purchasing and invoicing
• Excellent communication skills and must be able to answer customer/client’s queries
• Keen to details and able manage time in an efficient and effective manner
• Candidates with transferable visa will be given priority

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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