Logistics Customer Service Executive – International Trade

Job description / Role

Logistics Customer Service Executive – International Trade (Arabic Speaker)

Our client is a global polymer distribution and chemical trading company

Job Description

• The Logistics and Customer Service Representative (Arabic speaker) is the engine of our client. The CSR role is to Utilize a high energy approach to ensure that every transaction and order is processed efficiently, effectively and in line with policies and procedures of the department.
• Main Responsibilities incliude:
• Responsible of tracking all Sales orders and their status to plan deliveries
• Responsible of following up with Sales Managers to plan the deliveries and to help with SO approval
• Interact with our customers in arranging their shipments in a way that exceeds customer service expectations
• Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
• Ensure efficient scheduling and routing of goods to approved SO to reduce costs and on-time in-full (OTIF) delivery
• Ensure accurate and timely data entry into our operating system
• Coordinate with all relevant departments i.e. Sales, Operations and Finance to ensure processing the orders as required
• Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place
• Process all relevant documents related to transaction such as BL, LC draft, COO, etc.
• Ensure documents are timely sent to customers
• Ensure accurate and timely client invoicing
• Contribute to maintain strong relationships with customers and suppliers
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Serve as the primary liaison with Sales and operations on the delivery of cost-effective customer service
• Report directly to CS manager any issue or difficulties
• Manage complaints and committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise
• Provide back up in absence of any colleague as required/instructed by manager

Requirements

To qualify for this job you must have the following skills:

• 3-5 years job activity as a Customer Service and logistics in international trade (Must)
• Experience in Export and Import by road and Sea (International trade) (Must have )
• Very good knowledge of customs regulations and processes (Must have )
• Experience in order management and fulfillment that involved coordination with Customers, Sales and all relevant stakeholders.

About the Company

TXM Labour Supply is an international recruitment and manpower company with a valid "on demand" labour licence.

Alongside recruitment we also provide clients with a complete business service, delivering HR, Payroll, Administration and Sponsorship support.