Ref: RP529-03

Job description / Role

Employment: Full Time

Indicators of Success:
- Achievement of customer satisfaction and loyalty goals
- Achievement of revenue and profit goals for assigned outlets
- Achievement of employee satisfaction and retention goals
- Achievement of the hotel’s financial goals

Areas of Responsibility:
- Develop and implement business strategies for restaurant and lounge operations that are aligned with our overall mission, vision values and strategies
- Participate in the development of the outlet’s business strategies
- Implement strategies for the assigned food and beverage outlets that support achievement of the hotel’s goals
- Create an environment for employees that is aligned with the company culture through constant communication and reinforcement
- Deliver the company experience for guests and employees
- Communicate and reinforce the service vision for the hotel to employees
- Create an environment at the hotel designed to stimulate all senses through personal services, amenities and experiences provided by employees
- Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective
- Recruit and select employees needed to provide the company experience
- Keep current on the pulse of guests, constantly seeking opportunities to follow up on their experience
- Provide employees with the tools and environment they need to deliver the company experience
- Develop and implement strategies and practices that support employee engagement
- Create the company experience for guests in the assigned food and beverage outlets
- Coordinate the set-up of restaurants and lounge areas in accordance with company standards
- Confirm daily specials and new menu additions with the executive chef
- Supervise the food and beverage service provided in each outlet; coach employees on effective service techniques
- Inspect the restaurant and/or lounge areas on an ongoing basis and take appropriate steps to ensure facilities meet or exceed company standards at all times
- Respond to customer concerns
- Work to achieve revenue and profit goal
- Assist in the implementation of the sales and marketing plan for the outlet by keeping current on competitors on a regular basis
- Increase sales by coaching employees on effective sales techniques
- Maximize productivity by using forecasting techniques to adjust scheduling

Requirements

- At least 3-5 Years of Relevant Experience on the same Role (Lounge, Front of the House, Front Office Management)
- Have a great knowledge of F&B Industry (SOPs, Revenue / Sales Management)
- Any European Nationality.
- Diploma / Bachelor's Degree Holder

About the Company

Your business is unique and deserves the very best employees - that’s why we’re here. To Ignite Your Talent.

Our team has enjoyed working with some of the biggest, brightest and best organisations across multiple industry sectors in the UAE and wider GCC region.

Focusing on senior, managerial and executive level recruitment; Ignite has the capability to search, qualify, select and send you the very best candidates in the most effective and efficient manner.

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