Loyality Manager

Pan Home

Sharjah, UAE

Ref: MP013-02

Job description / Role

Employment: Full Time

A Loyalty Manager is responsible for designing, implementing, and managing a customer loyalty program for a company or organization. Their primary role is to increase customer loyalty, retention, and engagement by developing effective loyalty strategies and programs.

The specific job duties of a Loyalty Manager may include:
• Designing and implementing customer loyalty programs that align with the company's overall marketing objectives.
• Analyzing customer data and behavior to identify opportunities for loyalty program enhancements.
• Collaborating with the marketing team to create promotions and campaigns that align with the loyalty program.
• Developing and managing relationships with key stakeholders, including internal teams and external partners, to ensure loyalty program success.
• Monitoring and analyzing loyalty program performance, identifying trends, and making data-driven recommendations for program improvements.
• Ensuring that loyalty program communications are consistent, engaging, and aligned with the company's brand and messaging.
• Managing loyalty program budgets, forecasting program costs, and ensuring that program expenses remain within budget.
• Staying up to date with the latest trends and best practices in customer loyalty and incorporating them into the loyalty program as appropriate.
• Ensuring that loyalty program policies and procedures are consistent with company guidelines, regulations, and ethical standards.
• Collaborating with other teams, such as customer service and sales, to ensure that the loyalty program aligns with overall business objectives.


• The ideal candidate for a Loyalty Manager role should have excellent communication and interpersonal skills, as well as experience managing loyalty programs for a company or organization.
• They should also be familiar with loyalty program analytics tools and have a solid understanding of customer behavior and loyalty drivers.
• A degree in marketing, business administration, or a related field is often preferred.

About the Company

Pan Emirates is Now Pan Home

A Three-Decade Legacy

With a legacy that dates back to 1992, Pan Home (formerly Pan Emirates) is one of the region’s leading home furnishing retailers. Successfully operating 22 showrooms across the GCC, we have a well established online and offline presence in the market.

Through our indoor and outdoor furnishing collections, Pan Home aims to inspire customers to reimagine and recreate their dream homes. Our comprehensive collection of furniture and home decor pieces are handpicked from across the globe, catering to the ever-evolving needs and tastes of our customers.

Whether you're looking for statement pieces to elevate your home, creating a stunning outdoor living space, or looking for unique aesthetics and design inspirations, Pan Home is your one-stop destination for affordable luxury furnishing.

Our extensive product range is designed to strike a perfect balance between aesthetics and function in your home. The goal is to provide unique and bespoke products while at the same time delivering quality and value to our customers.

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