Loyalty Economics Director

Chalhoub Group

Dubai, UAE

Ref: GP285-3945

Job description / Role

Employment: Full Time

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

You will be responsible for the management of the loyalty economic position of the group's loyalty program. Including P&L management, loyalty health via a defined KPI/ OKR set, in addition to distribution, management and dilution of loyalty currency and assets, in accordance with brand and member behaviours.

- Establish loyalty as a Chalhoub Group asset through structure, strategy and management of Loyalty economics and related assets - in line with the customer value proposition, customer (B2B, B2C) & market expectations.
- Ensure optimal program health through ongoing assessment of policy, fraud, mechanics and partner economical / exposure implications at a program, benefit & campaign level
- Work hand in glove with business finance to ensure proactive management of the loyalty portfolio via P+L and sustainable decision enabling models.
- Anticipate customer behavioural shift as a result of program design, as well as their forecasted financial outcomes by working hand-in-glove with the Loyalty Value Proposition Function
- Maximize revenue diversification for Chalhoub through optimal points valuation, perceived value and utilization of cross-group assets and a forward-thinking currency roadmap.
- Achieve loyalty integration by interfacing with internal teams to ensure responsible ownership of cost and profit generating streams.
- Service the loyalty team and key interfacing stakeholders with suitable frameworks and models to drive efficient output
- Build the internal loyalty influencer network to support delivering KPI's / OKR's and embed Loyalty in the Chalhoub employee & partner culture
- Instill a curious, cross -departmental and customer centric approach to all you do, authentically supporting the group's mantra of 'One Team. One Culture


What you'll need to succeed

- Experienced in revenue management, loyalty, finance or analytics - consideration to consumer behaviour

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: MARKETING

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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Director salaries in UAE

Average monthly compensation
AED 43,500

Breakdown available for industries, cities and years of experience