Loyalty Executive

Job description / Role

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

We are looking to hire a Loyalty Executive for our Amber Loyalty program for AlTayer Insignia

What You'll Be Doing

- Responsible for end-to-end loyalty program management
- Responsible for UI and UX journeys
- Responsible for Campaign management
- Work closely with data team for Campaign performance analysis and reporting.
- Drive Digital experience online on all Ecommerce portals and Apps.
- Support in designing engaging content for digital channels.
- Responsible for Creative designs and content development
- Building and managing customer journeys both in store and on digital platforms
- Support in the Launch of new loyalty program initiatives and program enhancements.
- Promote Loyalty program across all touch points.
- Draft Processes and implement and manage for smooth function of the loyalty program.
- Work closely with stores for loyalty program promotion and train store staff.
- Manage Budget and accounting.
- Manage social media activities for the program.
- Vendor management

About You

Experience:

- Working in Retail environment
- Digital platforms specially on Apps and Ecommerce portals
- UI/UX experience
- Experience in launching / managing loyalty / CRM programs.
- Campaign Management experience.
- Experience working with CMS tools.
- CRM experience - Experience in deploying Email / SMS / Whats app / Push and In-App communications.
- Social Media experience
- Process design experience.
- Store operations experience preferrable.

Skills:

- Proficiency in using CMS tools for managing content such as Contentful.
- CRM tools skillset for deploying Email / SMS / Whats app / Push / In-App on Salesforce marketing platform.
- Proficient in Excel and Power point skill a must
- Fluency in English
- Arabic language preferrable
- Data mining skills
- Google Analytics skill

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.