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Job description / Role
Will be responsible for to supervise and train the team with the appropriate skills to deliver a beneficial business and ensure all targets are achieved and to excel in the areas of operational excellence, delivering performance and customer / client satisfaction, to achieve objectives by enforcing Company policies, procedures and guidelines.
• Cash management
• Opening and closing the store/preparing for the shift to brand standard
• Ordering consumables / food
• Monitoring / delivering service to brand standard
• Ensuring our service standards are met by providing customers with prompt service, quality beverages and food products in a friendly, fast paced and upbeat environment
• Delivering a high level of customer service and interaction
• Training all team members to next Barista level
• Health & Safety/Food Safety checks
• Other relevant duties as and when required
Requirements
• 5 years proof of experience or education certificate
• Excellent English communication, verbal and written
• Good interpersonal and problem solving skills
• Excellent customer service skills
• Willingness to work on shifts
About the Company
G4S UAE is the largest and fastest growing total security solutions provider. This rapidly growing list of products and services, along with the company's global backing, means that we are uniquely placed to provide quality security solutions throughout the United Arab Emirates.
G4S was the first security company in the UAE to start the detailed work to apply for, and achieve, accreditation to ISO 9001:2008. This involved the identification of all key processes and their documentation to form part of the Quality Manual and the Company was awarded the certificate early March 2003. Our Quality Management System is based on functional responsibilities and objectives being clearly defined to support the fundamental management principal that it is the responsibility of every individual in the organisation to deliver quality service to our customers. We are committed to maintaining the Quality Management System. The key strategic objective is to achieve continuous improvement and innovation in all aspects of our business process.