Management Trainee Front Office

Job description / Role

At Kempinski, your attention to detail, authenticity, and pride will inspire the beautiful performance that is uniquely Kempinski. Every day is an opportunity to learn from world class leaders and one another. The knowledge and experience you gain today will inspire your growth and our company tomorrow.

Your future awaits!

Emerald Palace Kempinski Dubai is looking for professional individuals to join the team as Management Trainee Front Office to gain invaluable experience!

The traineeship will have a duration of 6 months to 12 months, with a starting date as of February 2019.

Emerald Palace Kempinski Dubai

Inspired by palaces of Continental Europe, Emerald Palace Kempinski Dubai is a five-star luxury beach resort dedicated to the finest elements of life. Guests are welcome to immerse in an elegantly curated stay, dining and leisure experiences at this landmark destination on Palm Jumeirah, and discover Dubai's iconic palace by the sea. With its opening in 2018, the hotel's classical design will complement the Kempinski Hotel & Residences Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.

Your tasks will include the following but are not limited to:

- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski quality standards.
- Shadow Duty managers and conduct the department walk around
- Understand manning budget and staffing needs, with interview skills
- Handle all front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person, provide/receive information and take appropriate actions or if needed refer the matters to the relevant persons to handle. It may be handling messages, dealing with complaints, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flights etc.
- Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
- Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep yourself informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures and takes reservations and cancellations if required.
- Stay updated of all information concerning the hotel services and activities, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guest's interest in order to be able to answer guest requests and questions.
- Manage rooms' inventory to achieve optimum results in Occupancy, Average rate and Revenue, reviewing daily reservations accuracy, rates compliance from segment and source.

Additional responsibilities and tasks are added to the separate sheet and will be adjusted according to the candidate need and potential.

Requirements

Are you a good fit? We are looking for candidates that meet the below criteria:

- Hospitality education (preferred)
- You are committed, resilient and flexible
- Initial experience in the hotel industry or gastronomy through internships
- Outstanding commitment, willingness to serve and great interest in a team-oriented way of working
- Interest in developing internationally at Kempinski after training
- Friendly and cordial appearance
- Excellent verbal and written English; additional languages an advantage
- Legal eligibility to work in Dubai

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.