Manager Airside & Ramp Operations DXB - Airport Services

flydubai

UAE

Ref: RP980-45

Job description / Role

Employment: Full Time

This position holds primary responsibility for the design, development and resourcing of all aspects of our Airside customer offering in Dubai. This individual will , with the Senior Manager Airport Services, be responsible for the quality of operations in all areas of the Airside Space as well as on the ramp and at the aircraft side. This would include the management and design of the gate boarding process, the management of the Business Class Lounge and dedicated boarding gate, the management of delayed operations.

Key Activities
- Provide leadership coaching and support to ASDM's and their teams maintaining a close link to our frontline staff, emphasizing development, dedication, quality and attention to detail in everything we do.
- Accountable to Senior Manager - Airports Services Dubai for all aspects of service in the airside space, this includes OTP contribution at the Boarding gate as well as Business Class Lounge and dedicated Boarding gate, and liaison with aircraft side operations.
- Responsible for maintaining excellent working relationship with key stakeholders at DXB including Head of Police/Customs/Immigration/Terminal Operations.
- Represent flydubai at Dubai Airport working groups and stakeholder meetings. Document key information and capture updates and ensure these are cascaded to the relevant stakeholders
- Manage own time according to operational need, ensuring all areas of the operation are performing optimality.
- Design and lead the implementation of the departmental plan for delivery of the company's operating strategy
- Provide comprehensive reporting to Senior Manager - Airport Services Dubai
- Communicate and enforce safety regulations. Make sure work areas are safe and take responsibility for hazards.
- Manage and monitor costs in your area of responsibility, both at station overhead level and in terms of spend with dnata and other stakeholders for service provided.
- Ability to provide leadership through example to in house teams and those of dnata , driving high levels of motivation for all staff that interact with and provide service to our customers.
- Acts as an evangelist for staff engagement supporting individual development and progression for team members in flydubai and dnata dedicated staff who respond to our service challenge
- Able to resolve challenges with innovative, performance focussed, cost sensitive solutions through structured approach to problem solving
- Ensures constant sharing of best practice and cohesion with the Manager for Landside Ops and Baggage & Transfer manager and others in the Airports Leadership group
- Provide a success-focussed operating platform to the Senior Operating Manager on shift proactively addressing issues before they arise.
- Develop succession plan for the future growth of the organisation, recognising and harnessing talent internally
- Deputise for the Senior Manager or other Operational Manager as required and requested

Requirements

- College degree or equivalent

Experience
- Minimum 8 years experience in management.

Knowledge / Skills
- A broad general understanding of all aspects of airline operations, particularly hub and spoke model, with an understanding of how other major functions interact with Airport Services.
- Service based experience in a recognised brand organisation that is customer centric and have experience of leading a large team in a complex, performance focussed operation.

Certificate / License required
- Relevant IATA certification

CORE COMPETENCIES
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)
- Business Acumen
- Inspiring & Developing others
- Decision Making

About the Company

Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Since launching its operations in 2009, flydubai has:

  • Created a network of more than 90 destinations in 44 countries.
  • Opened up 62 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
  • Operates a single fleet type of 58 Next-Generation Boeing 737-800 aircraft and will take delivery of more than 100 aircraft by the end of 2023.

In addition, flydubai's agility and flexibility as a young airline has enhanced Dubai's economic development, in line with the Government of Dubai's vision, by creating trade and tourism flows in previously underserved markets.

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