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Manager – Baggage & Cargo Design

Dubai Airports

Dubai, UAE

Ref: RP729-137

Job description / Role

Employment: Full Time



Manager - Baggage & Cargo Design

The group maps out where we're going, what that means, and what it looks like.

Design & development translates strategies into experiences plans & projects.


- You will be responsible for driving the design of the baggage and cargo systems, including incremental improvements and product innovation, to develop a world class customer experience in baggage and cargo design for Dubai Airports, across both DXB and Dubai World Central (DWC). Ensure Dubai Airports baggage and cargo design future vision and plans have service proposition and innovative solutions that will elevate its market position and work positively towards a world leader for airport customer experience.
- Will embed a culture for a design that puts the customer at the center of the design process with, a focus on both the functional and emotional needs and engagement of the customer.
- Responsible for the creation of baggage & cargo design solutions to improve asset productivity and resilience. Drive the design solutions to enable the business to optimize and create capacity through baggage and cargo processes and systems enhancements, whilst achieving the required customer service level propositions and outcomes and so creating a great customer experience.



- You will be educated to Degree level or equivalent in functional analysis / People Movement / Baggage & cargo / logistics Design Industrial Engineering, Industrial Design, Transportation, Architecture.

Experience & Knowledge

- Along with the experience design, experience of the planning, design, procurement and construction of complex, time critical product baggage & cargo and design innovation programmes of work within an operationally challenging and customer service focused environment.
- Experience of the planning, design, procurement time critical BHS, Cargo and Logistics programmes of work within a regulated, operationally constrained and on time performance focused environment.

About the Company


We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.

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