Manager - Business Excellence

Job description / Role

Overview

As the Business Excellence Manager at Apparel Group, you will have the opportunity to lead impactful initiatives, drive organizational growth, and contribute to our mission of operational excellence. We provide a dynamic environment that values innovation, excellence, and teamwork.

Key Responsibilities

Strategy Support

• Assist in developing and executing a Business Excellence strategy aligned with the organization's objectives.

Process Optimization

• Lead efforts in process mapping, journey mapping, reengineering, and gap analysis to identify opportunities for improvement.
• Develop and implement action plans to address process inefficiencies and enhance organizational workflows.

Standards Implementation

• Facilitate the application, certification, and maintenance of ISO standards and the EFQM Excellence Model across business units.

Award Submissions

• Manage and coordinate the preparation of award submissions, ensuring compliance with excellence criteria and timelines.

Cross-Functional Collaboration

• Partner with teams across departments, including Legal, Finance, and Operations, to foster a culture of continuous improvement and innovation.

Compliance Audits

• Support internal and external audits to ensure compliance with quality and operational standards.

Performance Monitoring

• Track, analyze, and report on key performance indicators (KPIs) related to process and business performance excellence.

Best Practices and Guidance

• Provide expert guidance on process mapping, journey mapping, and gap analysis techniques.
• Share insights and implement best practices to align with global quality standards.

Qualifications

Education:

• Bachelor's degree in Business Administration, Quality Management, or a related field.

Certifications:

• Relevant certifications in quality management or process improvement (e.g., Six Sigma, Lean, ISO, EFQM) are strongly preferred.

Experience:

• Minimum of 5 years of experience in quality management or business excellence roles.
• Prior experience in consulting or managing large-scale process improvement projects is advantageous.

Technical Expertise:

• Strong knowledge of process mapping, journey mapping, reengineering, and gap analysis.
• Proficient in quality frameworks such as ISO standards and EFQM Excellence Model.

Soft Skills:

• Excellent communication and collaboration skills to engage with cross-functional teams.
• Strong analytical, problem-solving, and project management capabilities.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.