Manager - Business Excellence

Job description / Role

Business excellence manager responsibilities

The business excellence manager is responsible for driving continuous improvement initiatives and implementing quality management frameworks across the organization. This role involves process optimization, ensuring compliance with ISO and EFQM standards, and collaborating with cross-functional teams to enhance overall business performance.

Key responsibilities

Strategy support

Assist in developing and executing a business excellence strategy aligned with the organization's objectives.

Process optimization

Lead efforts in process mapping, journey mapping, reengineering, and gap analysis to identify opportunities for improvement.

Develop and implement action plans to address process inefficiencies and enhance organizational workflows.

Standards implementation

Facilitate the application, certification, and maintenance of ISO standards and the EFQM Excellence Model across business units.

Award submissions

Manage and coordinate the preparation of award submissions, ensuring compliance with excellence criteria and timelines.

Cross-functional collaboration

Partner with teams across departments, including legal, finance, and operations, to foster a culture of continuous improvement and innovation.

Compliance audits

Support internal and external audits to ensure compliance with quality and operational standards.

Performance monitoring

Track, analyze, and report on key performance indicators (KPIs) related to process and business performance excellence.

Best practices and guidance

Provide expert guidance on process mapping, journey mapping, and gap analysis techniques.

Share insights and implement best practices to align with global quality standards.

Qualifications

Education

Bachelor's degree in business administration, quality management, or a related field.

Certifications

Relevant certifications in quality management or process improvement (e.g., Six Sigma, Lean, ISO, EFQM) are strongly preferred.

Experience

Minimum of 5 years of experience in quality management or business excellence roles.

Prior experience in consulting or managing large-scale process improvement projects is advantageous.

Technical expertise

Strong knowledge of process mapping, journey mapping, reengineering, and gap analysis.

Proficient in quality frameworks such as ISO standards and EFQM Excellence Model.

Soft skills

Excellent communication and collaboration skills to engage with cross-functional teams.

Strong analytical, problem-solving, and project management capabilities.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.