Job closed
Ref: GP738-33
Job description / Role
- Identify global and local best practices with respect to business processes, implementing process measurement policies and defining KPIs, coaching and advising team on business functions, working with different divisions in identifying opportunities to improve business process and designing & optimizing process.
- Take an active role in the development and enhancement of processes, policies, guidelines and procedures to ensure alignment and that effective check points and balances are included.
- Perform benchmarking in relation to the development of processes, procedure, policies and guidelines.
- Meet with stakeholders and departments to understand respective process requirements and map processes clearly defining the involved departments and entities and their responsibilities, frequency of the task/activity, appropriate KPIs and OLAs and ensuring that the process is aligned to ISO 9001 requirement.
- Ensure effective control and implementation of Business Process Excellence, i.e., process maps, dashboards and KPIs, automation matrices, process ownership, forms.
- Plan and conduct periodic process compliance audits according to the approved process, report the process non-compliancy and follow up on the gaps closure and resolution of the non-conformities.
- Develop plan for ISO certification. Certification preparation and maintenance of certification systems across DP.
- Plan internal process/quality audit program. Prepare internal/quality audit reports showing process compliance.
- Assist with the development and review of the Balanced Scorecard (BSC) including establishing KPIs, and strategic objectives
- Ensure that all senior management are aware of the BSC through the delivery of effective training and coaching prior to the annual objective setting
- Research and identify continual improvement concepts, focusing on standards compliances and quality assurance management.
- Prepare and Conduct the necessary process and methodologies awareness sessions as well as the Business Process Management training for internal staff
Requirements
- Graduate Degree in Business Excellence/Quality/Business Management discipline. MBA or other advanced degree desirable.
- Working Knowledge of ISO Family Standards; ISO 9001, EFQM
- Minimum of 8 years experience with at least 2 years in managerial level.
- Proficiency in MS Excel, Power Point, Word and Visio.
- Detailed knowledge of process management methodologies (including process mapping).
- Experience of implementing business excellence processes, methodologies and application
- Advanced Presentation Skills.
- Structured Problem-Solving skills and experience: uses a systematic, disciplined and fact-based process that gets to root cause to solve problems, analyzed and improved processes
About the Company
Dubai Properties leverages its impressive legacy as a reliable developer to elevate Dubai’s status as a global icon. With almost two decades of expertise designing and developing sought-after residential master communities across waterfront, urban, and suburban locations, Dubai Properties addresses every aspect of the real estate landscape. Its communities - home to an array of residents and happy families - include JBR, Jaddaf Waterfront, La Vie, 1/JBR, Bellevue Towers, Remraam, Mudon and Villanova to name a few.
Dubai Properties also offers institutional investors access to an extensive land portfolio for development opportunities. All the initiatives aim to enrich the lives of residents and visitors, bringing a vast collection of living experiences to the Emirates.