Manager Cargo iQ (Product Owner)

Job description / Role

Synopsis

The Manager Cargo iQ is effectively a product owner of IATA Cargo iQ and related quality standards: defining, prioritizing and evaluating the work related to the IATA Cargo iQ quality standard, the Delivered As Promised (DAP) performance indicator and customer and service specific standards, to ensure faultless feature development, functionality and quality of the products.

Let your career take off with the world's leading airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.

Accountabilities

• Accountable for operational performance measurement, predominantly based on, but not limited to the IATA Cargo iQ milestone methodology.
• Accountable to maintain Etihad Cargo's IATA Cargo iQ certification at all times, lead re-certifications and address any findings and observations to maintain compliance.
• Responsible for managing all cargo offsets, ensuring offsets are up-to-date and accurate at all times. This includes but is not limited to Cargo iQ offsets under CDMP, customer and service provider specific offsets under respective Service Level Agreements.
• Ownership of Etihad Cargo's key performance matrix Delivered As Promised (DAP), ensuring the KPI is well maintained at all times, applicable reports and dashboards are maintained and made available to all relevant stakeholders (internal & external) and accuracy of data is safeguarded.
• Act as the main point of contact to provide guidance, clarification and subject matter expertise to internal and external stakeholders around Cargo iQ and Delivered As Promised (DAP) performance and methodology.
• Accountable for the continuous development, implementation and enhancement of industry standards and initiatives, such as but not limited to IATA e-AWB, e-freight, OneRecord, e-CSD and/or the implementation of additional milestones under Cargo iQ.
• Representing Etihad at appropriate trade and regulatory engagements and working groups related to messaging compliance, data quality and IATA/industry initiatives.
• Accountable for continuously improving data integrity of operational data and active engagement with internal and external stakeholders, creating awareness, transferring knowledge across cargo departments and further improving operational performance.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks, through effective evaluation and decision-making based on conditions, hazards and threats.
• Escalate medium or higher-level risks to appropriate senior management executive level personnel.

Education & Experience

• Minimum education: Bachelor's degree in business administration or relevant areas.
• Minimum 5 to 7 years relevant experience in airline or ground handling operations, cargo operations being preferred, with at least 3 of these years in a supervisory/management capacity.
• Excellent communication, organizational and time management skills.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.