Job closed
Ref: HP048-1288
Job description / Role
Job Purpose:
- Transform the Private Banking client experience, by delivering the key projects to upgrade the client digital platform, enrich client communications content, and improve other digital interfaces with clients.
- Ensure smooth execution on the ground, and communicate the changes delivered to generate excitement and create a culture of continuous improvement. Focus is on enabling the business to grow at double-digit rates.
Responsibilities:
- Review and understand key business policies and processes in Private Banking, with an emphasis on client experience and front office productivity. Identify critical pain-points, and articulate how planned / in-flight projects will solve them.
- Generate ideas and lead initiatives to improve the client experience and productivity of the Front Office Relationship Managers (RMs) and Client Service Managers (CSMs). This includes a mix of:
- Tactical improvements to existing practices
- End-to-end reviews of high-volume, cross-functional processes
- Supporting technology partners in ongoing enhancements to existing applications and in the comprehensive overhaul of the Private Bank's systems and platform
- Work with stakeholders to ensure robust design of changes and smooth implementation of solutions. Ensure sufficient buy-in across the organisation, including obtaining feedback and requirements from end-users, technology and operations partners, and obtaining required approvals from management at the appropriate Bank forum.
- Work with the local management team on different projects and ad-hoq requests as assigned by the manager.
- Occasional travel to Private Bank Centres outside UAE to align local stakeholders or work with local project teams in designing or implementing change initiatives.
Key Measurables:
- Projects successfully completed; business impact achieved from them.
- Effectiveness of execution in projects, within scope of responsibilities listed above.
- Feedback on quality of work by stakeholders and senior management.
Requirements
- Previous experience in a change/transformation role of a bank, or a Front Office or business analysis role in a bank's private banking unit preferred.
- Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline.
- Excellent professional skills, including verbal, presentation and written communication skills. Proficient use of the English language.
- Experience in working with technology project teams, from the business perspective, a significant plus.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.