Manager Change Management

Job description / Role

Overview

As a Manager of Change Management, you will be working as part of the Connected Operations Transformation Programme. You will be responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The Operations division is a fast-paced and dynamic environment, and you will need to develop strategies that can adapt to meet evolving needs.

Responsibilities

• Conduct stakeholder analysis and execute stakeholder engagement strategies.
• Define change success metrics and use them to measure and monitor change progress.
• Coach project teams and business representatives in managing change.
• Develop change champion networks across Operations.
• Apply a structured methodology and lead change management activities to support employees and key stakeholders in adopting change across Operational departments.
• Conduct change impact and readiness assessments by stakeholder group, evaluating the results to develop implementation approaches and plans that meet the specific needs of different groups.
• Develop creative approaches to embed change across departments with varying needs (for example, large workforces, not captive and on shift).
• Provide advice and recommendations to senior leaders about how to approach change for programmes specific to their area.
• Develop and deliver communication plans for change programmes, aligning communication needs of stakeholders to project milestones and developing associated messaging.
• Develop communications collateral, such as SharePoint sites and FAQ libraries.
• Identify change risks and define change mitigation strategies to minimize impacts on go-live/programme implementations.

Ideal Candidate Profile

• Bachelor's degree level education.
• Minimum of 7 years of experience delivering large-scale business transformation focused on stakeholder management and change enablement, preferably within an operational or aviation environment.
• Demonstrated experience in fostering a culture of change and strategic communications planning; airline experience is preferable.
• Extensive knowledge of change management theory, design, and execution.
• Excellent command of the English language, written and oral.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly became one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, the network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.