Manager/Channel Digital Innovation

Job description / Role

Principal Functions:

• Identifying innovative solutions that enhance the customer experience across all sales channels.
• Facilitating and leading the digital and innovative retail concepts including, shaping and supporting the strategic development, execution and evaluation of digital innovation projects.
• Analysis of projects to ensure results are optimize with clear reporting of results.
• Focus on enhancing both the staff & customer experience

Duties & Responsibilities:

• Acquire data and perform analysis of key result areas for the highest customer experience gains.
• Identify high-priority customer experience gaps and opportunities to be addressed.
• Select world-class solutions that can be deployed successfully within Etisalat
• Engage key stakeholders and gain their support and buy-in
• Work cross-functionally with multiple business units and partners to help define technical requirements and implementation for all system platform projects
• Lead, support and execute in-store innovation and digital development strategies to enhance customer experience
• Collaborate with business teams including Digital Transformation, Product Marketing, Trade Marketing and Campaign Management teams to bring customer experience content life
• Create testing frameworks and processes in order to achieve ongoing improvement of KPI's
• Prepare business cases to ensure projects are budgeted and signed off.
• Engage in the wider digital community to enhance learning.

Requirements

• Bachelor’s degree
• Relevant work experience with 5-7 years of experience in system and processes design, customer engagement, project management
• The candidate should have good Communication skills
• Positive attitude

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.