Manager/Digital Solutions Project

Job description / Role

Principal Functions

The Digital Solutions team works with Etisalat’s Business customers to design implement and support digital solutions that maximize return on investment, improve performance, optimize their ICT and Telecom environments and achieve their business objectives. The team employs some of the foremost technology experts and competencies to solve complex end-to-end ICT integrated problems ranging from infrastructure, Digital Signage, Cloud and Managed Services, M2M, mobility, IOT-Internet of Things, Security, Smart transformational initiatives, network, program/project management, delivery, and application performance challenges, always with a mind to our customer’s business strategy. The Digital Solutions or DS section within PS&PM provides competent, responsive and professional project management services (chargeable) to clients during all phases of product or customized solution implementation. Internally, DS interacts specifically with the Product Owners from Digital Solutions team and with all departments in Etisalat to ensure that our client’s requirements are met within budget, specification and in a timely manner. This section is also responsible for providing guidance and direction to the Product Managers regarding functional specifications, adaptive requests and other customer needs/concerns. Moreover, this department is accountable for ensuring the continuity of these client services/relations through planning, technical leadership, and coordination.

The Manager/Specialist is responsible for the successful delivery and implementation of small and medium Digital Solutions programs/projects, which have, cross - organizational touch points and require complex planning and coordination with multiple internal and external stakeholders. Digital Solutions Project Managers ensure that the client’s projects requirements are met; the project is completed on time, per scope, within budget, and quality. Assign, lead or assist the design, planning, and implementation of complex projects. The role performs a wide range of duties (but not limited to) from defining scope, detailing work plans, procurement management, payable/receivable management, contractual management, vendor management, resource requirements, costing, scheduling, etc.

Provides competent, responsive and professional project management services (chargeable) to customers during all phases of product implementation. Ensures the continuity of these customer services/relations through planning, technical leadership, and coordination.

Duties & Responsibilities

- Responsible for delivery of Small and Medium programs/projects ranging in size from AED10M to AED50+M with special emphasis on Digital Solutions Lines of Business i.e. Digital Signage, M2M, Security, Cloud and Managed Services, IOT, Smart Cities and others.
- Ensures established standards, process, and procedures are adhered to.
- Coordinates closely with Solution Architecture, Enterprise Sales, Product Marketing, Service Delivery and other Etisalat department when required to ensure program/projects success.
- Experience with project management tools and methodologies. Proficient in MS Project or equivalent
- Leads planning and/or implementation of projects. May participate as the need arise in the design/or testing phases
- Interfaces with the business units' sales and service departments; and provide customer support at a high management level in coordination with sales
- Reports and reviews programs progress including key issues and concerns to facilitate the development and implementation of future programs
- Follows up on all aspects of vendor relations to facilitate the flow of contract agreements in close coordination with Contracts & Admin Section
- Coordinates with program managers, that resource are available for customer engagements and are booked in advance.
- Experience in vendor and 3rd party management, including managing relationships over extended periods of time and over multiple projects
- Leads the delivery of small to high priority, complex software development and integration projects in an Agile environment, adaptable, extreme, waterfall (PMI) or in controlled environments (Prince2).
- Liaises effectively with other ES departments as well as Regional/Global Telecom advisory/regulatory and professional bodies/organizations to establish technical performance benchmarks and standards.
- Performs any other related duties, as required.

Requirements

Education & Experience

- The candidate should have a Bachelor Degree in Business/IT
- The candidate should have a minimum of 5 to 8 years of experience in professional services/ICT in a large telecom/ICT company

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.