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Manager - Digital Support Systems

Du Telecoms


Ref: HP332-389

Job description / Role

The purpose of this position is to manage the operational activities of IT Online Systems (DSP, Self-care, PGW, eShop, and to ensure that integration services are provided 24 x 7, quality and approved SLAs.

This work is managerial in nature to manage current managed service partner, but require in depth technical knowledge of Integration Process & Business Processes Monitoring across both fixed and mobile domains and needs to coordinate with other technical specialists and may require discussion, negotiation up to Director levels & business owners for analyzing requirements, defining solutions and business processes to fulfill business requirements.


Minimum Experience:
Minimum 8 years of experience in integration solutions in Telecom industry

Minimum Education:
Minimum Bachelor degree in Computer Engineering, Computer science or Information Management

Knowledge & Skills:
- Managerial and Team Leading Capabilities
- Analytical thinking
- Problem Solving and Decision Making
- Team Work and Cooperation
- Good communication skills
- Initiative and Commitment to Achieve
- Telecom Business knowledge and experience

About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.

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