Manager, Due Diligence

Job description / Role

About CBD

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose

The Due Diligence manager will be responsible for overseeing the KYC refresh team, ensuring adherence with guidelines provided by Banks compliance units, and driving efficiencies in day-to-day operations within PBG. The Due Diligence manager will also be responsible for managing various aspects of risk, compliance, and governance which come within the scope of responsibilities of the Business Risk and Governance unit.

Principal Accountabilities

Team Leadership

• Lead and mentor the KYC refresh team, providing guidance and support to maintain high-quality operations.
• Measure and improve the efficiency of the KYC refresh process by tracking turnaround times, productivity, and workload distribution.
• Define and monitor KPIs related to the quality and accuracy of KYC refresh procedures, including error rates, discrepancies, and compliance with regulatory standards.
• Encourage and support ongoing training and professional development of the KYC team.

Service Excellence

• Manage SLAs, address ageing cases, and proactively address customer complaints arising from the KYC refresh process.
• Strive to ensure that all complaints are resolved within established timeframes, while also taking steps to prevent future complaints.
• Promote a culture of risk awareness and adherence to governance standards throughout the department.

Stakeholder Management

• Act as a liaison with business stakeholders, addressing their concerns, and collaborating to provide effective solutions.
• Foster collaboration with other departments such as IT, audit, analytics, and products to ensure a holistic approach to governance and risk management.

Compliance Oversight

• Liaise with compliance units responsible for policy and process updates, as well as obtain clarifications, ensuring alignment with regulatory requirements.

Governance SOPs

• Develop and maintain Standard Operating Procedures (SOPs) to ensure consistent processes are followed across the departments.

Governance Projects

• Lead various governance projects related to compliance initiatives, audits, and regulatory requests, contributing to the Bank's overall compliance efforts.

Market Awareness

• Stay informed about industry trends, emerging risks, and best practices in governance and risk management within the banking sector.

Requirements

Education and Experience

• Minimum Bachelor Degree in Economics, Finance, or Business Management.
• At least 7-8 years of experience in risk management, with a strong focus on identifying, evaluating, and mitigating risks.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.