Job description / Role
THIS IS WHERE INFLUENCE SPREADS
Manager - Excellence Programs
We work at a fast pace. head office is no different. their business processes are fundamental to our status as a global leader that can respond quickly to any change. this may be a diverse, complex business, but departments such as finance, procurement, legal, risk management and quality assurance ensure agility prevails.
The purpose of this role is to manage and coordinate all activities pertaining to excellence programs and submissions within DA. The jobholder is responsible for creating and disseminating an excellence and quality oriented thinking in the business by providing SME support to Agenda business partners while embedding excellence requirements in the day-to-day business. They will further be responsible in ensuring DA's compliance to the unified action plan for excellence requirements and will own the resulting excellence submissions across DA.
The jobholder will also work closely with the reporting officer to ensure timely reports are released to the management and will liaise with ghost writers to ensure quality excellence submissions.
The jobholder should have a degree in a discipline to business management with a professional qualification in Excellence/Quality Management and compliance assessment.
The jobholder should have 5-7 years of experience in Government excellence of similar scale and complexity with experience in quality management and ability to manage multiple projects.
The jobholder should be an Excellence Assessor
• Good Understanding of the Excellence frameworks and related assessment methodology
• Knowledge of standards/ regulations / industry best practices/ benchmarking techniques
• Understanding of performance management and statistical techniques
• Project management
• Statistical Tools and Techniques
About the Company
THIS IS WHERE THE FUTURE STARTS
We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.
Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.