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Manager Housekeeping

Dubai Parks and Resorts

Dubai, UAE

Ref: RP195-99

Job description / Role

Manager Housekeeping LEGOLAND Dubai Hotel

Building Fun
Join the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.
With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
Come and work where work is PLAY. At LEGOLAND we make every child a HERO!

Play Your Part
The Housekeeping Manager will ensure the highest standards of cleanliness throughout the Hotel, inclusive of guestrooms and public areas, while effectively monitoring and managing strict adherence to department policies, processes, financial targets, and productivity guidelines.

Main Responsibilities:

Business Impact/ Results
- Ensures the cleanliness and maintenance of Hotel facilities, including guestrooms, LEGO and other themed features and all public areas, in accordance with health and safety standards
- Ensures all department payroll, operational costs and productivity guidelines are achieved and in line with budgeted goals and objectives.
- Effectively manages and monitors all order for the Department including all cleaning supplies and guest amenities, ensuring competitive pricing.
- Understanding of budgets, key performance indicators, moral and fiduciary responsibilities.
- Effective use of department and resort resources.
- Ensure there is adequate leadership coverage within the Department in response to business needs.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of their roles, responsibilities and the importance of alignment and positive attitudes.
- Provide the relevant information, tools and training to the appropriate teams in order to deliver the guest experience and to foster continuous career growth and development for department associates.

Creativity
- Understand the nature of the hotel industry and adjust the operations to changing business needs
- Establish sound and economical relationships with local suppliers and service providers to ensure the efficient operation of the department.
- Input ideas and information to improving efficiency, productivity and enhancing the guest experience.

Communication
- Provide the Hotel Director with regular updates and statistical reports in a timely manner to ensure the delivery of the guest experience and efficient day-to-day operation of the hotel.
- Deliver thorough and motivational pre-shifts to team members, communicating pertinent information relative to the day's activities, outstanding issues, etc while ensuring alignment and understanding of focuses, goals and objectives.
- Work to streamline communication between departments within the hotel operation and throughout the Resort, with a focus on the guest experience and interdepartmental process efficiencies.
- Champion the Housekeeping Department's responsibilities related to the Lost & Found process by working closely with the Front Office Manager and security teams.

Decision Making and Autonomy
- Monitor and review the operation of the department and implement changes to improve efficiency and to enhance the guest experience.
- Provide a thorough P&L analysis to the Hotel Operations Manager in response to monthly expenditures (e.g. payroll and purchases including cleaning supplies, guest amenities and equipment)

Applied Knowledge and Specialist Skills
- Advanced proficiency in interpersonal and guest communication skills.
- Proficient in Microsoft Word, Excel, PowerPoint.
- Lead by example while being a role model for the Merlin Way.
- Work independently and as part of a team on various projects and initiatives.

Managing Resources
- Understanding of budgets, key performance indicators, moral and fiduciary responsibilities.
- Effective use of department and resort resources.
- Ensure there is adequate leadership coverage within the Department in response to business needs.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of their roles, responsibilities and the importance of alignment and positive attitudes.
- Provide the relevant information, tools and training to the appropriate teams in order to deliver the guest experience and to foster continuous career growth and development for department associates.

Complexity and Problem Solving
- Effectively apply strong troubleshooting and problem resolution skills on a daily basis.
- Offer creative ideas for delivering the guest experience and achieving operational/financial targets.
- Ensure ongoing department training and adherence to operational processes, policies, safety and security procedures.
- Demonstrate the ability to resolve difficult guest situations which result in a positive outcome.

Health & Safety:
Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Requirements

Are You a Star?
In order to be qualified for this role you should possess the below criteria:
- Bachelor's degree in a related field or equivalent experience required
- 3 - 5 years of successful experience in a housekeeping management position within a comparable hotel required
- Proven track record of scheduling, purchasing, inventory, cost monitoring, and fiscal accountability within a hotel housekeeping operation
- Experience managing, training, coaching, and motivating a team of direct reports to deliver an exceptional guest experience

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

About the Company

Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leadership’s vision of positioning the emirate as a compelling global tourist destination.

The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate™ Dubai, Bollywood Parks™ Dubai, and LEGOLAND® Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014

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