Manager, Internal Communications

Job description / Role

Job Purpose

Review strategy and supervise the planning, development and delivery of internal communications and employee engagement programs aimed at shaping organizational performance-based culture and behavior as well as building internal awareness of the ADNOC Group's corporate strategy, brand and relevant organizational updates.

Job Specific Accountabilities (Part 1)
- Supervise development and implementation of an employee communications strategy that underpins relevant business/program KPIs to provide clear and consistent messaging, influence employee behavior, and ensure two-way communication. Draw on expertise and leading best practices to develop new communications programs or approaches based on unique employee, platform or business needs.
- Ensure measurement of communications strategies and tactics for key audience segments using established qualitative and quantitative methodologies and implementing new methodologies as required.
- Provide internal communications counsel and coaching to business partners, leaders and Management. Advise business partners and leaders in successfully building internal communications action plans to support the achievement of business objectives.
- Support the internal positioning of the Group CEO and develop and implement an ongoing strategic plan and calendar for GCEO internal communications and engagements.
- Oversee multiple employee communication channels to support ADNOC activities and the Group's brands, internal strategic initiatives and projects. Supervise the day-to-day management of all internal communication programs and activities to ensure consistency, timeliness, transparency and effectiveness of IC throughout the Group.
- Support development of Intranet structure, core content, and processes to ensure alignment with overall internal communications efforts and objectives. Track usage trends and user feedback to ensure continuous improvement.
- Support the VP in developing the group team and network of internal communications practitioners based within the businesses to coordinate activities and ensure delivery of integrated, cohesive and coherent communications plans. Professionalise and upskill the IC function and provide support and strategic counsel to internal communicators across the organization.
- Develop communication strategies to support change initiatives; build and execute internal campaigns and communication strategies as needed to support of strategic change initiatives and programs.
- Create strong, ongoing client relationships with business and corporate functional leaders/heads and other internal clients to become a trusted partner and counsellor on internal communication issues.
- Support the VP in ensuring functional reports are prepared timely and accurately and meet the functional requirements, policies and standards.
- Perform other related duties or assignments as directed.

Job Specific Accountabilities (Part 2)

Job Specific Accountabilities (Part 3)

Generic Accountabilities

Supervision
- Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
- Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.
Budgets
- Provide input for preparation of the Function / Divisional budgets, assist in the implementation of the approved Budget, and work plans to deliver objectives.
- Investigate and highlight any significant variances to support effective performance and cost control.
Policies, Systems, Processes & Procedures
- Implement approved Function / Divisional policies, processes, systems, standards and procedures to support execution of the work programs in line with Company and International standards.
Performance Management
- Contribute to the achievement of the approved Performance Objectives for the Function / Division in line with the Company Performance framework.
Innovation and Continuous Improvement
- Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
- Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards to define intelligent solutions for issues confronting the function.
Health, Safety, Environment (HSE) and Sustainability
- Comply with relevant HSE policies, procedures, controls, applicable legislation, and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.
Reports
- Provide inputs to prepare Section MIS and progress reports for Company Management.

Generic Accountabilities (continue)

Internal Communications & Working Relationships
- VP, Internal Communications & Employee Engagement.
- Any other Function/Division as required.

External Communications & Working Relationships
- External consultants and third-party service providers to meet division initiatives and objectives.
- ADNOC Group Companies.

Bachelor's Degree in communications, public relations or related field.

Minimum Experience, Knowledge & Skills
- 10 years of experience in progressive and senior-level roles in corporate communications. Preferably experience in a large-scale organization with complex and multi-sectorial business operations or experience working in various industries. At least 3 years in a managerial / supervisory position.
- Understanding of the strategic role of internal communications to effect positive transformational change and enable the achievement of business objectives.
- Strong knowledge of communication and influencing techniques and ability to deal with people across a wide range of functions and at all levels of the organization.
- Strong knowledge of the latest internal communications and employee engagement processes, techniques, tools and practices to continue to enhance internal communication efforts.
- Competence in conducting and analyzing employee engagement and communication metrics to find root causes and develop short, medium and long-term plans.
- Advanced written and verbal communications skills.

About the Company

We are one of the world's leading energy producers, and a primary catalyst for Abu Dhabi’s growth and diversification.

We operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.

Since 1971, we have created thousands of jobs, driven the growth of a diverse knowledge-based economy, and played a key role in Abu Dhabi’s global emergence.

Today, we continue to look for new and innovative ways to maximize the value of our resources, pioneering those approaches and technologies that will ensure we are able to meet the demands of an ever-changing energy market, and continue to have a positive impact on the Abu Dhabi economy for generations to come.