Manager IT Performance and Partner Management - 1 Year FTC

Du Telecoms

Dubai, UAE

Ref: HP332-506

Job description / Role

Employment: Full Time

• The purpose of this position is to be responsible for planning, ensuring adherence to processes and standards, being the single point of contact for Regulatory, TSRM and Audit requirements and managing the overall performance for IT Department.
• The role will act as a custodian for end to end process management within the IT organization and ensure adherence while continually exploring opportunities for enhancements and process improvements.
• This role also defines the process performance standards, including SLA’s internally within the IT Organization and with external stakeholders, monitors performance for the IT organization against these process standards and drives continuous improvement

Requirements

Minimum experience:

• Minimum 7 years work experience with 4 – 6 years of experience in a similar role in Telecommunication / IT industry
• Good understanding of technical aspects relating to the entire Telecommunication IT landscape

Minimum education:

• Minimum Bachelor degree in Telecom / IT Engineering or equivalent degree

Knowledge and skills:

• Experience in performance management & risk management
• Experience in projects monitoring & controlling, contingency planning, RFP’s, project management and SLA management.
• Experience in data collection, analysis, and reporting techniques
• Proficient communication and negotiation skills

About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.

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IT Manager salaries in UAE

Average monthly compensation
AED 16,000

Breakdown available for industries, cities and years of experience