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Manager - Operational Strategy, Passenger Journey

Dubai Airports

Dubai, UAE

Ref: RP729-68

Job description / Role

Employment: Full Time



Manager - Operational Strategy, Passenger Journey

The group maps out where we're going, what that means, and what it looks like. Our Research team analyses the industry so that we're never playing catch-up. Development translate strategies into plans and projects. In Corporate Development, it's more about the impact of strategies on our day-to-day running. And our Corporate Planning team creates strategy so that we're agile enough to respond in a fast-evolving industry.

Job Purpose

Joining our Operational Strategy team, you'll be accountable for creating and maintaining Dubai Airports' Concept of Operations for all non-aircraft related elements of the passenger journey (including baggage and ground transportation). With your help, we'll make sure our airports continue to deliver the highest service levels; averting potential problems before they can occur.


To be successful, you'll need a master's degree level qualification in Aviation Management or similar.

Alongside considerable senior level experience in aviation management, you'll need a working knowledge of Airport Operations, Airline Operations or Ground Handling and a talent for handling complex multi discipline initiatives.

You should also have:
• An in-depth knowledge of airport operations, including check-in, baggage, landside access, security and immigration
• Experience of disrupted operation management and business continuity planning
• Excellent negotiation and interpersonal skills
• Strong leadership and change-management abilities.

About the Company


We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.

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Operations Manager salaries in UAE

Average monthly compensation
AED 16,000

Breakdown available for industries, cities and years of experience