Manager Retail Sales Management

Job description / Role

The role will be based out of Dubai and work closely with Sales Department, the candidate will be accountable for stakeholder management across the organization & achievement of set staff & customer satisfaction metrics, along with sales results delivered through the Etisalat Values.

Duties & Responsibilities:
- Deliver Retail sales Management team projects.
- Agree KPIs & objectives with direct line manager & deliver results. Review monthly with direct line manager. Agree strengths & weaknesses & work on areas to develop.
- Manage project budgets, ensuring all deliverables are met & mapped against KPIs. Ensure necessary agreed training is adopted & applied to increase own performance.
- Developing & delivering customer service levels & experience through the improvement of store operations that will make Etisalat retail easy to do business with. This may include & will not be limited to developing, delivering & installing systems such as:
- Contract Printing at service point.
- Direct Retail dedicated Intranet pages that aid communication through a central point to stores.
- Setting up a gateway that controls all communications to the stores.
- Queue management installation reporting & analysis.
- Daily automated KPI reporting in a way that highlights achievement & under-achievement.
- Developing a fair method of monthly target setting for allocation across stores.
- Developing a Retail Calendar to provide a twelve month view of planned in-store activities & ensure it is aligned with marketing & product.
- Contributing to the Customer Experience across Direct Retail through engagement & a close relationship with colleagues within function & cross functionally.
- Identifying best practice & integrating into projects. Identify areas of risk. Escalate risk scenarios to direct line manager.
- Develop & deliver continuous improvement in all areas of customer interaction & simplifying store team operations.
- Instigating & supporting all appropriate activities which further enhance the value of Etisalat retail to the customer.
- Develop strong cross functional relationships to ensure the retail sales management team gain support & provide support to other appropriate functions.
- Build & foster a strong team working environment in line with Etisalat values.
- Customer experience measurement & improvement
- Store systems development, improvement & delivery
- Time & motion studies & improvements
- Best practice hub
- KPI development & delivery
- Daily results reporting
- Launching projects & initiatives into stores

Requirements

- Graduate degree in related field.
- Relevant suitable work experience, applicants with experience in Telecommunications industry will be given an added advantage.
- 8-10 years of experience in project/process management, consumer engagement, IT systems knowledge

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.