Manager/SMB Managed Indirect Sales

Job description / Role

Principal Functions (Major Areas of Responsibility):

- Drive and ensure Channel Sales and channel Development to meet the sales and customer satisfaction target.
- Supporting channel on daily activities of account management, operational sales support and support on business case approvals.
- Prepare regular reports and charts/slides for Channel Partners performance, support channel on hiring right resources and contribute to overall growth of the assigned channel partner.

Duties & Responsibilities:

- Build and pursue a high performing Channel Partner team
- Steer and motivate the CP team to deliver in alignment with Etisalat business objectives
- Capability development of the team by imparting and arranging necessary product trainings
- Influence and audit business hygiene of Channel Partner
- Identify the gaps and take proactive measures to prevent revenue leakage
- Manage daily activities of the operational sales support function
- Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the SMB Partnership & Alliance Sales
- Prepare written presentation, reports and charts as needed
- Analyze data and metrics to ensure profitability
- Plans and implements profitable revenue procedures; sets and monitors job goals for direct report personnel
- Customer experience escalation management
- Support CP by ensuring faster customer issue resolution by coordinating internally with various departments.
- Timely engage solution architects and product manager to support on technical front to ease sales for CP

Requirements

- Bachelor’s degree or equivalent
- 7-8 years’ experience preferably in telecom industry in SME/Enterprise Sales/Marketing/Sales Support.
- IT / ICT and Digital technology such as M2M, Cloud computing, Data center collocation knowledge will be added advantage.

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.