Manager - Technical Support

Job description / Role

Job Purpose: To manage and ensure efficient operations of total facility management services for Business Bay & Culture village and other Districts , manage infrastructure handing over, manage and provide technical support and review to the received customers technical queries in terms of additional GFA, power upgrade, provide technical support to the event management department and any related authorities NOCs.

Key Accountabilities:

FM Contract Management:
* Responsible for appointing FM services providers for all districts and ensure appropriate KPI/SLAs are set to monitor the quality of delivery of operation, maintenance and other contracted services by specialist service subcontractors for all districts infrastructure.
* Ensure by appropriate inspections that Service Level Specifications, Key Performance Indicators, quality standards as per the brand are thoroughly maintained by the service providers.
* Ensure that service contracts are in place, is optimally structured, managed and populated including leveraging shared service facilities as appropriate to increase operational efficiency.
* Ensure that FM strategy framework is adhered to by the service providers as a guide line for the delivery of the contract using processes, procedures and systems aligned to the company quality policy.
* Establish contract specific continuous improvement strategies which promote efficiency, energy reduction and best practices.
* Routinely audit all contracted services to ensure performance measures are being maintained.
* Establish FM processes.

Technical permits/violations as per the customers/investors requests:
* Responsible for management the technical review and assessment for the requests submitted by customer service departments.
* Establish processes related and KPIs.
* Assess the violations reported by districts account managers and provide mitigation plan.
* Manage authorities' relationship when NOCs are required or violations to be reported.
* Support in providing technical assessment to the events venues among districts in terms of utilities availability, logistics, housekeeping services and HSE compliance.

Project Takeover - Handover:
* Effectively manage the project take over from infrastructure construction team adhering to DPG Quality standards.
* Highlight any deviations to ensure corrective actions.
* Ensure hand over of projects within deadlines.
* Ensure receiving and checking all infrastructure and Districts assets handover documents

System Implementation for FM:
* Support districts account managers team for CAFM implementation and monitor that CAFM is completed in a phased manner to support continuous improvement of business performance.
* Implement time scheduling, value engineering and utility cost saving initiatives through the effective use of CAFM.

Key Performance Indicators
* Manage service contracts to ensure Customer Satisfaction and quality standards as per the brand.
* Project Completion leading to Customer Satisfaction and Revenue
* Customer's satisfaction in closing out all technical review related to customers queries within the KPIs.
* Technical and Engineering Support leading to Efficiency.

Key Interactions

Internal Interactions
* Infrastructure projects department, marketing & CRM, HSE, Finance, Corporate PMO , Procurement & Contracts


External Interactions
* External service providers/contractors, Govt. Authorities, customers when required

Requirements

* Bachelor of Engineering, MBA,CMVP/ CEM/CFM/ PMP any of these certifications are preferred.
* 15 years' experience in related field, with at least 6years' experience in a managerial position.

Job-specific Skills/Complexity:
* Maintenance Planning (HARD & SOFT), Assets / Facilities Management, Project Coordination, Contract Administration, Health & Safety Management, Quality Assurance & Control, Liaising & Coordination, Process Enhancements, Negotiations & Contract, Budgets

Core Competencies:
* Goal/ Result Oriented, Leading Others, Problem Solving, Strong communication and coordination skills, proactivity

About the Company

Dubai Properties leverages its impressive legacy as a reliable developer to elevate Dubai’s status as a global icon. With almost two decades of expertise designing and developing sought-after residential master communities across waterfront, urban, and suburban locations, Dubai Properties addresses every aspect of the real estate landscape. Its communities - home to an array of residents and happy families - include JBR, Jaddaf Waterfront, La Vie, 1/JBR, Bellevue Towers, Remraam, Mudon and Villanova to name a few.

Dubai Properties also offers institutional investors access to an extensive land portfolio for development opportunities. All the initiatives aim to enrich the lives of residents and visitors, bringing a vast collection of living experiences to the Emirates.