Master Technician

Job description / Role

Overview of the role:

We are looking for a highly skilled master technician to join the FAMCO construction equipment team based in DIP 2. This role is responsible for delivering high-quality service, maintenance, and repair activities on machinery and equipment, ensuring minimal downtime and maximum customer satisfaction.

The role involves both workshop and field-based duties, including inspections, diagnostics, repairs, and proactive customer support, while maintaining the highest standards of professionalism, safety, and technical excellence.

What you will do:

• Perform removal, installation, disassembly, and assembly of machine components including engines, transmissions, axles, and related systems
• Carry out advanced troubleshooting, diagnostics, and inspections to identify faults and determine effective repair solutions
• Conduct machine inspections and customer visits to support service quality and generate additional service revenue
• Ensure zero customer complaints related to behavior, attitude, or professionalism
• Manage time and resources effectively to meet deadlines and complete assigned work on time
• Maintain accurate and timely documentation including job cards, service reports, and time sheets in line with ISO standards
• Support and guide junior technicians through knowledge sharing and teamwork
• Adapt to changing work requirements, technology, and operational demands while maintaining performance
• Uphold high standards of safety, housekeeping, and care of company assets and vehicles
• Continuously update technical knowledge and skills on new products, systems, and procedures

Required skills to be successful:

• Strong troubleshooting, diagnostic, and fault-finding skills
• Hands-on expertise in mechanical, hydraulic, and electrical systems
• Ability to read and interpret service manuals, schematics, and technical drawings
• Excellent attention to detail with strong compliance to technical standards and procedures
• Effective communication and customer-facing skills
• Strong time management skills with the ability to work under pressure
• Team-oriented mindset with a proactive approach to knowledge sharing
• High level of professionalism, discipline, and work ethics

About the team:

You will be part of a dynamic service team supporting heavy equipment operations within FAMCO – CE. The team plays a critical role in maintaining customer satisfaction, service quality, and operational efficiency through collaboration, technical excellence, and adherence to safety and company standards.

What equips you for the role:

• Technical diploma or certificate in mechanical, electrical, or automotive engineering
• Minimum 2–5 years of hands-on experience servicing and repairing heavy machinery or related equipment
• Proven experience working in both field and workshop environments
• Valid driving license
• Basic computer literacy for job reporting and documentation
• Willingness to work flexible hours as required by operational demands

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.