Master Technician

Job description / Role

Overview of the role:

The master technician serves as a senior technical expert responsible for evaluating and analyzing warranty claims related to tires, batteries, and IAM spare parts. The role involves determining claim validity by identifying manufacturing defects versus external damage or misuse, ensuring fair and accurate technical decisions that protect both the brand and customer trust.

What you will do:

• Analyze tire and battery warranty claims across UAE Tier 1, Tier 2, and B2B channels for Al-Futtaim franchise brands.
• Assess claims independently to determine manufacturing defects vs. misuse using technical evaluation and evidence.
• Conduct on-site inspections across UAE, validating claims and completing customer visits within one week of claim registration.
• Prepare accurate warranty inspection and analysis reports aligned with manufacturer guidelines and warranty terms and conditions.
• Communicate claim decisions (accepted or rejected) clearly to customers while maintaining a professional and customer-focused approach.
• Perform root cause analysis to identify recurring issues, misuse patterns, and product quality risks.
• Recommend corrective and preventive actions to reduce repeat or non-genuine claims and warranty costs.
• Represent Al-Futtaim Automotive during inspections, investigations, and warranty discussions with customers.
• Deliver product training to customers, service advisors, and technicians on proper usage, fitment, and warranty policies.
• Provide technical feedback, testing results, and field insights to internal teams and principals to improve product quality.
• Maintain high accuracy in claim handling, reporting, and communication while minimizing escalations.
• Support warranty analysis and process development for IAM mechanical and electrical spare parts.

Required skills to be successful:

• Strong ability to inspect tires, batteries, and automotive components, identify failure modes, and distinguish manufacturing defects from misuse or external damage.
• Capability to assess warranty claims accurately based on manufacturer guidelines and prepare clear, structured inspection and analysis reports.
• Ability to confidently explain technical findings, warranty decisions, and preventive recommendations to customers while maintaining a professional and customer-focused approach.
• Strong organizational skills to manage daily travel, conduct multiple site inspections across the UAE, and meet claim response and reporting timelines.

What qualifies you for the role:

• Diploma or technical degree in mechanical, automotive, or related field.
• Minimum 5 years of experience in automotive warranty, quality, or technical field roles.
• Valid UAE driving license.
• Technical expertise in tires, batteries, and aftermarket spare parts.
• Ability to make independent technical decisions and manage high claim volumes.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.