Medical Information Coordinator (MIC)

ManpowerGroup Middle East

Dubai, UAE

Ref: HP647-2029

Job description / Role

Employment: Full Time

We are recruiting for Medical Information Coordinator (MIC)

The Medical Information Coordinator (MIC) performs frontline and second line activities of Medical Information as well as dedicated admin responsibilities. Providing technical and medical information with high quality customer service in the local language, and researching and preparing responses for medical inquiries in English to be used locally and/or regionally. They will also work closely with the Cluster Relationship Manager for corresponding countries to support Medical Information activities.

POSITION RESPONSIBILITIES

Customer Facing Medical Information Request Management
• Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
• Exhibit broad/general understanding and knowledge of common product information and enquiries for the local country.
• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
• Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.
• Provide response in customer’s local language using approved resources in English.
• Work with the Cluster Relationship Manager (CRM) for the local markets to support the local Medical Information activities as needed.

Secondline Medical Information Content Management
• Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
• Handles escalated MI inquiries. Create/customize (localize) and maintain MI documents for use locally and/or regionally, by ensuring that responses are medically and scientifically accurate, balanced, and meet customers’ needs.
• Ensure the alignment of response documents to global/regional/local labelling and licensing for all the appropriate countries.
• Review and approve MI documents completed by others.
• Maintain compliance with corporate and departmental trainings, SOPs and WIs.

General Responsibilities
• Ensure continuity and quality of service for customers across designated countries of cover by supporting MIMs and/or relevant MI colleagues as needed.
• Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
• Collaborate and/or provide training and support activities as needed.
• Support to represent MI and raise awareness in required Company Country Offices (PCO) to corresponding stakeholders as needed.
• Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.
• Will support with project management and/or corresponding administrative activities up to 30%.

Requirements

• BSc or higher in a science/health-related field.
• Pharmacy Degree preferred.
• 1-2 years of medical information and/or relevant project management work experience.
• Customer Service experience.
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• High level of Proficiency in both written and spoken English and at least one other required language and ability to translate between the two
• Excellent customer service, verbal and written communication skills
• Technical (i.e.Telephony and/or other Systems)
• Inquiry Management Systems
• Medical Writing
• Ability to work independently, prioritize and manage multiple tasks whilst meeting deadlines
• Highly organized and fast learner

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

  • IT & Telecommunications
  • Engineering & Construction, Oil & Gas
  • Banking, Finance & Legal
  • Sales & Business Development
  • Marketing, Public Relations & Communications
  • Human Resources & Training
  • Customer & Support Services (Secretarial and Administrative)
  • Operational, Supply Chain & Logistics
  • Executive Recruitment
  • Emiratization Solutions
  • Recruitment Program Outsourcing Solutions
  • Managed Service Provider Solutions
  • Talent Based Outsourcing Solutions
  • Outsourced Staffing Solutions

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Co-Ordinator salaries in UAE

Average monthly compensation
AED 6,000

Breakdown available for industries, cities and years of experience