Medical Insurance System IT Project and Support Specialist

Job description / Role

Medical Insurance System IT Project and Support Specialist - Dubai | Financial Services

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description:

The Medical Insurance System IT Project and Support Specialist is responsible for managing, implementing, and supporting IT systems and projects related to medical insurance. The Medical Insurance System IT Project and Support Specialist will be responsible for the implementation, maintenance, and support of medical insurance software systems. This role requires a blend of project management, technical support, and a deep understanding of medical insurance processes to ensure seamless integration and functionality of insurance systems. He will ensure the systems meet the needs of the organization and comply with regulatory standards.

What you will do
- MIS Management:
- Design, develop, and maintain management information systems that support organizational goals.
- Ensure the integrity, reliability, and performance of MIS applications.
- Collaborate with IT and other departments to implement system upgrades and enhancements.
- Develop user manuals and provide training to staff on MIS applications.
- Data Analytics:
- Collect, clean, and analyze large datasets to identify trends, patterns, and insights.
- Develop and maintain dashboards, reports, and visualizations to support business operations and strategic initiatives.
- Use statistical tools and techniques to interpret data and provide actionable recommendations.
- Conduct data validation and ensure data quality.
- Reporting:
- Prepare and deliver regular and ad-hoc reports to senior management and other stakeholders.
- Monitor key performance indicators (KPIs) and provide insights into business performance.
- Ensure reports are accurate, timely, and relevant.
- Collaboration:
- Work closely with cross-functional teams to understand data needs and support data-driven decision-making.
- Act as a liaison between technical teams and business units to ensure effective communication and project execution.
- Participate in strategic planning sessions to provide data insights and recommendations.
- Continuous Improvement:
- Identify opportunities for process improvements and automation within MIS and data analytics functions.
- Stay updated with industry trends and best practices in data analytics and MIS.
- Implement new tools and technologies to enhance data analysis capabilities.

Required skills to be successful:
- Minimum of 5 years of experience in IT project management, with a focus on medical insurance systems or healthcare IT.
- Strong experience in system implementation, technical support, and managing vendor relationships.
- Excellent analytical, problem-solving, and communication skills.
- Experience with statistical analysis and data mining techniques.
- Ability to work in a fast-paced environment
- Ability to work independently and collaboratively in a team environment.
- Experience in the Insurance sector

What equips you for the role:
- Bachelor's degree in Information Systems, Computer Science, Data Science, or a related field. A master's degree is preferred.
- Proficiency in data analysis tools and software (e.g., SQL, Excel, Tableau, Power BI) and databases (e.g., ORACLE SQL/ PLSQL ).
- Strong understanding of database management systems and data warehousing
- Knowledge of programming languages such as Python or R.
- Experience with ERP systems and CRM software.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.