Medical Receptionist

Job description / Role

We are looking for an energetic & impressive Medical Receptionist to join one of our talented brands Healthagon. The ideal candidate is a skilled professional that is passionate about delivering quality care and making a real difference.

Healthagon is a Rehabilitation & Home Healthcare Clinic providing Physiotherapy, Sports Therapy, and Assisted Stretching services.

Requirement:
• Handling patients, referral sources, and administrative department inquiries.
• Book patient appointments in person, via social media, or on the telephone and understand the necessary preparation needed for diagnostic scans and surgical procedures.
• Coordinate and schedule appointments and follow-up appointments as designated by Physiotherapists.
• Handling leads updates and contact (Call, Email, Facebook, Instagram & WhatsApp)
• Answer all inquiries related to treatments, doctors, offers, and events.
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
• Ability to convey a positive and professional image to customers and employees.
• Obtain and manage all requests in a timely and efficient manner.
• Effectively communicate with patients, physicians, and other staff - within the clinic & external facilities - providing accurate, timely, and responsive information.
• Coordinate processes and complete all paperwork for Insurance as required to meet physician and facility requirements.
• Demonstrate courtesy, empathy, and helpfulness toward patients and their families.
• Arrange for reports to be completed and sent to patients as required.
• Update and Track the Booking Calendar.
• Maintain the accounts book on cash received against each invoice.
• Submit the sales report to Accounts for reconciliation.

Requirements

Qualifications:
• Ability to convey a positive and professional image to Customers and Physicians.
• Maintain composure in high-pressure situations.
• Capable of following an issue through to its conclusion.
• Fluent in English with a good command of MS Software and Arabic will be an added advantage.
• Good in problem-solving and people-centric
• Developing a solid understanding of the target audience through online and traditional market research.
• Business development with outreach clients

About the Company

Our passion for excellence is the secret to our success. We always strive to excel in all the things we do and give you the ultimate customer satisfaction.

Unibuild is committed to understand your needs and meet your expectations. we give you only the best, state-of-the-art, reliable and cost-efficient transport, equipment and technology. we also have high caliber, experienced and dedicated team of professionals who is more willing to help you in the step-by-step planning and construction.

Unibuild aims to continuously be one of the leading companies in UAE. We always keep in mind our passion for excellence. thus, we will constantly improve the products we offer and the kind of services we render to you so we can meet your varying demands.