Meeting & Evetns Coordinator - Arabic Speaker

Job description / Role

Key tasks
- Coordinate the day-to-day operations of the outlet to obtain maximum profit and guest satisfaction.
- Represents the management whenever dealing with guests and take appropriate actions to provide optimum service to our customers
- Perform efficiently within the designated time frame.
- Follow up problems which may arise and rectify as soon as possible
- Performs related duties and special projects as assigned
- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
- Attend to telephone, email enquiries in a timely manner
- Maintain a correspondence data base (manual and electronic)
- Co-ordinate all familiarization and site inspections as required
- Prepare all administration documents required by the F&B Department
- Sell the hotel facilities and services with emphasis on the M&E facilities
- Meet with clients and attend to the details of their events (including weddings; business meetings, small conferences; internal meetings and external meetings, etc)
- Prepare M&E Event Orders.
- Liaise with interfacing departments to provide exceptional service for guests
- Assist with direct mail campaigns
- Maintenance and management of booking data base
- Assist with promotions and familiarization where requested
- Stock control of collateral
- Assist with the preparation of new products and services
- Work with Manager to achieve departmental revenue targets
- Maintain general filing systems
- Answer incoming telephone calls and either transfer, redirect or take a message
- Prepare and or control filing system, payroll reports and internal communication between F&B Department and other departments.

Requirements

Skills
- Level of Education Bachelor / Licence

Areas of study
- Food and beverage

Professional experiences
- 3 to 5 years

Languages essential
- English
- Arabic

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.