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MEPS Technician


Dubai, UAE

Ref: LP119-895

Job description / Role

MEPS Technician - Success Profile
Reporting to: MEPS Team Leader
Division/Function: Transport / Dubai Metro
Base location: Engineering and Maintenance

Job Family: Operations

Key purpose

The purpose of this position is to provide effective engineering and maintenance services covering all mechanical, electrical & plumbing services for Serco Dubai Metro.

Structure and reporting relationship

This position reports to the MEPS Team Leader

Based on the specific requirement of the role

Key accountabilities

- Assist the Mechanical, Electrical & Plumbing Services Engineer and Mechanical, Electrical & Plumbing Services Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on building services covering platform screen doors system, station automated doors, building automated doors, portable electrical equipment, fire detection/suppression (FPS), tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting system, uninterrupted power supplies, lifts, escalator, travelators; Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
- Diagnose cause of electrical or mechanical malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electro-mechanical workshop for repair;
- Ensure the maintenance tools & equipment are in good condition both before and after job activities;
- Carry out functional test, troubleshoot, and assemble/disassemble tests as required, repair and replace defective parts in motors, screen doors, relays, switches, panel boxes, remote control equipment, gear boxes and other electrical and mechanical assemblies associated to platform screen doors, tunnel ventilation system, environmental control systems, fire fight system, LV power control system and emergency power supply system, lifts and escalators;
- Follow the relevant procedures and work instructions to ensure compliance with Serco Dubai Metro requirements;
- Perform roles necessary for the management of the safe system of works, including to meet tight maintenance schedules;
- Produce and maintain accurate maintenance records of building services and Mechanical, Electrical & Plumbing Services system and equipment performance, work accomplished and other information using a computerized maintenance management system;
- Assist the Mechanical, Electrical & Plumbing Services Engineer and/or other technical support staff to implement complex systems or new projects;
- To be assigned and rotated to the First Line Response Technician team when required;
- Perform shift and emergency duties when required;
- Perform and carry out duties as instructed/ directed by the Mechanical, Electrical & Plumbing Services Team Leader and other senior Mechanical, Electrical & Plumbing Services Maintenance staff.


Essential technical and professional skills , knowledge and qualifications

- Vocational trade certificate or diploma in electrical engineering discipline or equivalent;
- Working knowledge in maintaining and repairing motors and pumps, relays, I/O modules, control units, wirings, bearings, drive belts, coils, gearboxes, damper, values, impellers, motor controls, air handling units, chilled water system, fire alarm panels, fire pumps, UPS, batteries and diesel engines, etc. would be a definite advantage;
- Knowledge and experience in operating and in interfacing building management system is essential.
- Must have good eyesight and normal colour vision;
- Ability to use and calibrate various electronics test equipment and PC for the maintenance of Electrical & Mechanical Services system;
- Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
- Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
- Hold a valid driving license with good driving skill and experience.
- Minimum 1 year work experience as a qualified Mechanical, Electrical & Plumbing Services Technician in maintaining and repairing Mechanical & Electrical facilities covering platform screen doors system, lighting system, tunnel ventilation system, environmental control systems, fire fight system, LV power control system and emergency power supply system, lifts and escalators is preferable.

Additional/special features of the role

- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

SAE Responsibilities and Information Security Responsibilities

- Awareness of the Integrated Management System and the content of the Environment,
- Quality, Health & Safety and Information Security Policy Statements;
- Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
- To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
- To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco's controlled premises/systems
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
- Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
- Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;

Safety Critical Competencies

- Maintaining low voltage electrical equipment (400 VAC)
- Inspecting and maintaining Platform Screen Door equipment
- Inspecting and maintaining Tunnel Ventilation System
- Communicating with Control Centre Controllers

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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