Messaging and VAS Technical Manager

Dubai, UAE

Ref: HP647-2449

Job description / Role

Employment: Full Time

- Support the delivery of the 2019 Global connect business plan and objectives.
- Define the design solution to be implemented to interconnect a new customer (IP, Bind and SS7 links)
- Coordinate the configuration activities of onboarding customers
- Coordinate the service testing before migration.
- Coordinate the pre-migration and the CDR reconciliation
- Coordinate the troubleshooting by engaging all parties (SMS HUB, Firewall, STP, OPCO, .Net);
- Develop reports for SMS service quality and customer satisfaction;
- Develop process to analyze performance measurement & statistics to improve network efficiencies and identify potential problems.
- Implement ITIL service management framework with Managed Services provider and establish governance framework and reporting

The Messaging technical consultant will be accountable to achieve the following objectives
- Leading all operational aspects of messaging and VAS services by ensuring stable, robust and scalable operational processes to support delivery models
- Ensure and monitor that processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards
- Coordinate the actions of connectivity, testing and Go live with a new customer.
- Ensure the messaging quality of service

Role Deliverables
- Solution design of messaging connectivity across the network elements
- Messaging Traffic monitoring and capacity planning for connectivity and the HUB;
- Fixing issue that impacting messaging quality by proposing a solution and coordinating with all stakeholders for implementation.
- Driving the implementation of any connectivity to the SMS HUB

Define and optimize the messaging service management
- Lead to provision
- Trouble to resolve
- Change management
- Access management

- Follow up on Managed services provider performance and SLA.
- Tracking and monitoring of end-to-end Messaging service delivery and assurance
- Remote management and coordination of Messaging service desk actions;
- Participate to CAB and approve the change request;
- Ensure that preventive and curative maintenance is properly done by the managed service provider.

Role Dependencies
- Inputs from VAS business team;
- Leading Messaging service management;

Requirements

Education
- BA or BS degree (preferably in Engineering or Computer Science) (essential)
- Master’s degree in Engineering or Computer science (desired)

Experience
- 8+ years in relevant experience in the Messaging and VAS
- 3+ years managerial experience preferably within a SMS HUB provider

Competencies
- Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint
- Strong understanding of managed networks
- Effectively manage processes and solutions to maximize efficient work within the business unit
- Desire to provide inputs for new product development and management
- Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
- Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
- Work proactively across multiple cultures and languages within the MTN footprint countries
- Strong computer literacy

Other
- Regional and international travel
- Able to motivate and inspire team members across multiple footprints

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: