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Job description / Role
Description:
Helpbit was established in 2016 as one of the Souq.com Group, with functioning 3 facilities across the region in Dubai (UAE), Cairo (Egypt) and Riyadh (KSA). Headquarter is located in Dubai, UAE.
Helpbit caters to the needs of local markets to offer a wide range of services across the region including after sales warranty services, return management as well as provides an inclusive on demand services portal for its consumer customers.
Helpbit is currently the after Sale Service Provider for largest E-commerce business in the Arab world, featuring more than 200,000 Repairs/return yearly across categories such as consumer electronics, household goods, and fashion goods.
Responsibilities:
• Complete knowledge of software Tools for mobiles
• Assure the repair/service quality
• Ensure standard operating procedures are followed
Requirements
Basic Qualifications:
• Assembling and disassembling of Mobiles.
• Complete knowledge in L1, L2 and L3.
• Chip Removal and rebelling skills
Preferred Qualifications:
• Hardware troubleshooting on Board
• Complete knowledge of software Tools for mobiles or Laptops
• Minimum Experience of 3 years in same field.
• Comfortable with email and CRM system use
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.