Mobility Advisor

One of the Leading Relocation Companies in UAE

UAE

Posted
Ref: QP228-05

Job description / Role

Job Title: Mobility Advisor

Role Overview:

The role of the Mobility Advisor (MA) is to provide support to relocating expatriates and their families, either internationally or domestically. The role is assigned by the Mobility business to provide guidance on living and working in the United Arab Emirates, and will also provide support in managing client files. The MA will play a vital support role to the Mobility team in delivering a platinum service in orientations, home search, school search and settling in services - ensuring that the assignee is settled in quickly and as stress free as possible within the given time frame.

The MA will work both internally and externally to manage client files from initiation through to completion of services.

This is an opportunity for someone who has an in depth knowledge of the UAE, a passion for living and working in the UAE, and who wants to share their knowledge and experience.

Duties & Responsibilities include but not limited to:

File Management:
• Ensuring that client files and internal systems are updated within the required time lines.
• Efficiently manage case files in line with KPI’s

Orientation
• Ensuring assignee is fully informed and orientated into the United Arab Emirates to include; lifestyle, culture, hospitals, museums, areas, malls and hobbies
• Preparation of Welcome pack to include a appropriate local information of the UAE, Destination Guides, Housing and settling in and any other relevant information
• Research and prepare Itineraries in line with assignee needs to include as much relevant information as possible.

Home search:
• Liaise with reputable Real Estate Agents & Landlords to set up appointments to view appropriate properties based on NAQ and further discuss with assignee
• Research and prepare information to build a comprehensive itinerary
• Prepare a welcome pack (if one has not already been provided) to include a map of UAE, Destination Guide, and any other relevant information
• Accompany clients to view the different properties.
• Negotiate the rent, contract requirements and any requirements on behalf of the assignee and once agreed provide the management office with all relevant information to proceed with paperwork.
• Ensure correct information is passed onto the office in order for the MA to proceed with offer.
• Utilities connections. The Crown office will be responsible to ensure that all the correct paperwork has been obtained to ensure said utilities can be connected
• Support process to obtain Ejari and/or Tawtheeq
• To ensure that a property check has taken place at least 24 hrs prior to move-in date to ensure that the property is ready for occupation.

School search:
• Arrange school registration appointments with the relevant schools to be included on the orientation / home search tour if applicable.
• Accompany clients to the school where required ensuring that a prospectus is obtained
• Build network of school contacts

This is a full time, permanent hire role, and will appeal to those who enjoy a challenge, working as part of a team, and where no two days are the same!

Experience & Skills:
• Minimum 5 years experience in Dubai or Abu Dhabi
• International Mobility services experience
• A flair for Customer service
• A desire to delight your customer
• Passion to deliver

Requirements

This is a full time, permanent hire role, and will appeal to those who enjoy a challenge, working as part of a team, and where no two days are the same!

Experience & Skills:
• Minimum 5 years experience in Dubai or Abu Dhabi
• International Mobility services experience
• A flair for Customer service
• A desire to delight your customer
• Passion to deliver

About the Company

One of the leading Relocation Companies in UAE.

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