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Job description / Role
The role of Mobility Advisor is an integral one within the Customer Services Team.
Principal objective of role is to provide excellent customer service to all Corporate Client employees relocating into and out of a given country through the provision of business support services, including destination services, immigration and tenancy related support as part of the country relocation services team.
Key Tasks and Responsibilities
Administration
• Coordinate and follow-up on all services performed including liaising with vendors on service provision and coordination, including drafting of invoices and preparation of Feedback Questionnaires at end of service.
• Update employee files with hard copy and soft copy documents, input assignee data into system, run monthly immigration & tenancy reports, actively identify and notify on upcoming visa & lease expires.
• Compile summary reports for monthly presentation to clients, including but not limited to checking of employee details eg. ID numbers, cost centers, passport details, visa expiry dates, rent values, changing government rates and other ad hoc payments associated with housing costs.
• Assist Expense Management Specialist with payment and deposit vouchers regarding tenancy items.
• Review immigration documents and forms, liaise with assignee and client HR, liaise with Immigration vendors, and proactively prepare and review immigration documents.
• Draft application letters to the relevant country Immigration Department, fill out application forms with information provided by assignee and clients, obtain appropriate signatures, and submit applications where required.
• Coordinate with internal teams on pick-up & delivery of documents, and handling of cases in the absence of Immigration Specialists.
• Update systems with service process information as well as assignee information as and when obtained.
• Track visa ends dates and prompt team leaders & account managers, and client HR periodically on upcoming visa expiries.
• Draft obligation and indemnity letters to be presented to employees prior to signing of corporate tenancy agreements.
• Prepare housing reports, calculate rental budgets and shortfalls.
• Provide historical information for tenancy agreements to IAM team or Human Resources Business Partners as required.
Customer Services
• Liaise with Assignees and coordinating services according to requirements.
• Also to liaise with Corporate Clients where necessary to gather necessary information or documentation to complete services
• Liaise with landlords and realtors on tenancy issues including maintenance issues, coordinate contractors to repair as required, proactively update transferees on tenancy issues and ensure all tenancy related issues are dealt with quickly and efficiently and escalate to account manager where required.
• Draft and send offer letters and lease termination letters.
• Liaise with landlords to make payments for new leases.
• Liaise with landlords to secure full refund of security deposit.
• Confirm landlord bank account details as required.
• Attend meetings at employee homes for major tenancy issues, including proactively arranging meetings and filing summary reports to IAM in regard to major tenancy issues.
• Draft offer letters and tenancy agreements, liaise with client appointed legal team, liaise with realtors, and generally proactively assist the review, amendment and signing of lease documents.
• Seek approval from client IAM team prior to signing of tenancy agreements.
• Attend move in and / or move out inspections including liaison with transferees, ensure realtor have completed utility connections / disconnections, liaise with shipping company, complete inspection reports, take photos, liaise proactively on
• reinstatements, create / update / close out immigration & tenancy files and update data systems.
Requirements
Aptitude, Knowledge and Qualifications
• Ability to maintain confidentiality and display tact and discretion at all times.
• Excellent analytical, interpersonal and communication skills.
• Ability to work in a potentially rapidly changing environment.
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
• Ability to work efficiently in a high pressured environment.
• Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
• Solution oriented approach to problem solving and decision making.
Professional Knowledge and Skills
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Well-developed administration and organisation skills with strong attention to detail.
• Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
• Strong communication and presentation skills.
• Cultural sensitivity and awareness.
• Working knowledge of UAE government services
Qualifications
• Secondary education certificate, or equivalent (preferred)
• 3 - 5 years experience in customer services or relocations industry
About the Company
One of the leading Relocation Companies in UAE.