Mortgage Sales Executive (Arabic / Russian Speaker)

Commercial Bank of Dubai (CBD)

Dubai, UAE

Ref: HP905-285

Job description / Role

Employment: Full Time

Job Purpose:
• To achieve & exceed assigned Target from SDM/Unit Head /Head of Private Banking. Build & maintain effective Business relationship with relators in order to establish methods for increasing self-sourced business

Principal Accountabilities:

Work Management:
• Ensure effective Sales Achievements through sourcing quality deals from own source/relators
• Managing processing activity of applications as per SOP & in line with standard TAT
• Regularly share development plans to enhance business volumes with SDM/Unit Head / Head of Private Banking and addressing Training needs
• Ensure strict adherence to Code of Conduct, Policy, Products /Service and general processing guidelines of the Bank
• Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained to avoid re-work & ensure to maintain a minimum success rate of 85%
• Ensure cross sell targets are met & referrals are forward to concerned unit
• Daily/Weekly Responsibilities and Accountabilities:
• Maintaining of daily call report on visits to customers
• Ensure smooth credit approval process and timely updates to customers within the defined TAT's.
• To following up all deals submitted and ensuring complete documentation prior to releasing the Facility Offer Letter. Also, ensure to following up on deferrals and errors, and solving them within a maximum of three working days
• To attend any customer complaint and suggest solutions to solve the problem & ensure closure as per Banks service standards/guidelines
• To provide weekly activity report summarizing all activities/achievements & highlighting issues/changes if any. To perform a regular market research and update SDM/Unit Head /Head of Private Banking on a monthly Basis.
• Monthly Responsibilities and Accountabilities:
• To monitor and ensure that monthly sales target in met/exceeded and that the Error Success Rate is 85% and above
• To ensure pipeline cases are finalized within 4 weeks from the approval on system
• To ensure that no Expired Deferrals and Credit Approvals are at any given time
• To report to the SDM/Unit Head /Head of Private Banking on visit results and suggestions to improve relationships.
• To provide monthly customer MIS to SDM/Unit Head /Head of Private Banking on business sourced, Pending & declined deals
• To provide Regular Market Feedback to SDM/Unit Head /Head of Private Banking and suggestions on how to improve the market share.
• To identify potential Developers and liaise with SDM/Unit Head/Head of Private Banking for listing


Quarterly Responsibilities:
• To complete all quarterly MI & send report to the SDM/Unit Head /Head of Private Banking along with Feedback.

Annual Responsibilities:
• To submit Annual Appraisal on performance at year end.

Education and Experience:
• Graduate, preferably in commercially oriented discipline.
• Min. 3 to 4 yrs experience in Mortgage Sales in the UAE Market catering to Private Banking Clients / UHNWI Clients

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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