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Job description / Role
We are a cool, fun and digital multinational brand that is all about customer experience.
This is why our community is a core feature of our product. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. We are all about helping and educating the customer.
We focus on resolving their issues and turning unhappy users into our loudest supporters.
Duties:
- Deliver high-quality service across multiple support platforms (social media, chat, call and email)
- Be a passionate advocate for customers while answering any questions that come your way
- Show empathy to frustrated customers and turn them to advocates while solving problems and addressing unsatisfactory experiences
- Build loyalty among new customers and get early adopters to fall in love with the brand all over again
- Triage issues and escalate them when necessary
BENEFITS:
- 5 day working week; 9 hour shift with an hour for breaks
- Base salary, Housing and Transport Allowance
- Medical Insurance
- Annual leave of 25 working days
- Annual flight to home country
- Residence visa provided
Requirements
- Female
- Fluent in English & Arabic
- 8 hour shifts 24/7
Are you great with people? Are you helpful by nature? One of the world’s top innovative digital brands is putting together a customer support team for their UAE community.
- Heartfelt Service - You will incredibly empathetic and understanding of the customer. A true advocate for the brand.
- Cool and calm - You function well under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
- Insatiably curious - You love learning how things work and you’re always looking for ways to innovate and propose solutions. You enjoy testing different support strategies and tracking the results.
- Word-savvy - You’re eloquent and able to strike the perfect tone, whether you’re explaining a new policy to the customer, explaining the importance of certain complicated metrics, or responding to support issues on social media, chat, call and email.
- Passionate - You are driven by helping others and being on the front-lines of a highly visible, fast-growing multinational brand.
- Agile - You can move quickly with care. You embrace change and can absorb new information with ease.
About the Company
A leading service provider in UAE.