National Sales Consultant

Job description / Role

Overview of the role

Join our high-performing Lexus sales team in Abu Dhabi and be part of one of the most recognized automotive brands in the world. If you’re a UAE national passionate about cars, driven by results, and enjoy engaging with customers, this is your opportunity to shine!

As a sales consultant, you’ll be responsible for maximizing every sales opportunity, delivering an exceptional customer experience, and building lasting relationships. Your mission? Drive sales, increase finance and insurance product uptake, boost trade-ins and accessories sales—all while ensuring top-notch customer satisfaction throughout every interaction.

What you will do

• Sales volume: Achieve and maintain company sales standards within your assigned area, contributing to Toyota’s reputation for quality and service excellence.
• Customer satisfaction: Meet or exceed CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) targets to ensure high customer retention and repeat business.
• Sales & prospecting systems: Follow company sales and prospecting processes to expand the customer base and achieve business objectives.
• Cash and credit control: Adhere to company procedures when handling cash and credit transactions to ensure accuracy and compliance.
• Continuous improvement: Stay updated on product knowledge, automotive trends, new features, and selling techniques to enhance performance and customer engagement.

Required skills to be successful

• Minimum 1 year of sales experience (automotive experience preferred but not necessary).
• Strong communication and interpersonal skills.
• Proven ability to upsell and create customer value.
• Confident negotiator with excellent influencing skills.
• Fluent in English and Arabic (preferred).

About the team

You’ll join a dynamic, customer-focused, and target-driven sales team that values teamwork, professionalism, and a winning attitude. Working closely with your branch manager and fellow sales executives, you’ll help deliver Toyota’s promise of quality and reliability to every customer in Abu Dhabi.

What equips you for the role

• UAE national with family book (Emirati).
• Diploma or degree preferred (but passion and drive matter most).
• Minimum 1 year of retail sales or customer service experience.
• Excellent relationship-building and negotiation skills.
• Calm under pressure and a proactive problem-solver.
• Must hold a valid UAE driver’s license.
• Knowledge or interest in automobiles is a plus!

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.