National Service Advisor

Job description / Role

Overview of the role

We are currently looking for competent and performance driven service advisors to work with our FAMCO team in Abu Dhabi. Service advisors are the first contact for customers in the workshop. You are the image builder for the service department and present a picture of faith and confidence.

This is a full-time permanent role with Al Futtaim Group. It will work 5 days a week with 2 days off.

What you will do

• Ask questions and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop
• Empathize and clarify customer requests
• Check workshop situation and promise delivery time
• Check and ensure accordance of invoice and work performed
• Inform customer after work completion and agree pick up time
• Clear explanation of the job done and invoice and guide to the cashier
• Promotion of value-added services
• Resolution of customer concerns at the earliest time and ensures satisfaction

Required skills to be successful

• Able to communicate effectively
• Customer service experience will be an added advantage
• UAE National with family book

About the team

The role will report to the service manager and you will be working in a busy workshop environment wherein you will be dealing directly with workshop supervisor, controller, foreman and technicians on a daily basis.

What equips you for the role

You should be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and eager to learn.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.