Ref: QP275-3307

Job description / Role

Employment: Full Time

Position Title: National Service Manager
Employment Type: Full Time
Salary: all-inclusive, depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A well-established group of companies handling various business units such as distribution of motor vehicles, real estate development, home electronics and computer operating systems

Job Description:
• Ensure that service is performed at the highest level and operate the department profitably
• Provide training on administrative policies and procedures for all department personnel
• Ensure technicians maintain their skills up to date through periodic technical training on new systems and components offered by the automotive manufacturers
• Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
• Promote sales, profitability, and quality service culture throughout the Service network


• 45 years old and below
• Diploma or equivalent in Mechanical/ Automotive or related field
• At least 10 years of experience in UAE or GCC market with recognized automotive brands, high tech products, handling multiple locations
• Should have knowledge in using Oracle & Telnet
• Experience in passenger cars, commercial vehicles motorcycles, marine products is a must; Marine engines & Motorcycles experience is a plus
• Immediately joiners or with maximum 1 month notice will be prioritized

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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