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Network Development Manager

General Motors (GM)

Dubai, UAE

Ref: KP687-108

Job description / Role

Employment: Full Time

The purpose of this role is to manage the Dealer Sales and Service Agreement (DSSA ) evaluate and execute the plans to upgrade of all GM Sales and Service facilities in line with GM Corporate Identity. In addition, this position requires the person to analyze and evaluate market opportunities throughout the region for GM business including AC Delco operation from Retail Network Development.
- Evaluate current facilities and locations of potential facilities to facilitate dealer market growth.
- Make sure dealers are in compliance with GM specification and standards.
- Support dealers, architects and contractors to make sure all facility construction and vendors meet GM specifications.

The position requires the evaluation of competitor growth and locations within the market place and support blue printing efforts of key markets to make sure it is comprehensive and provide the necessary outputs

The responsibilities for this position are broken down into:

Network Development:
- Analyze all current facilities within the region for compliance to corporate standards and recommend facility enhancements
- Look at growth trends within markets and make recommendations on facility strategy
- Work with dealers, architects and vendors to make sure the design execution, materials, and signage is to corporate specifications
- Monitor time lines that are agreed upon and notify leadership is timelines are at risk
- Manage termination process for dealers who fail to meet minimum franchise requirements or who are involved in a buy-sell
- Getting dealers to comply with corporate design and image elements. Meeting time lines that have been agreed upon for facility development
- If the region is to have the proper number of facility to meet the ME growth and sales objectives we must ramp up our efforts. If we are going to have a consistent corporate image we will need to closely monitor facility progress to make sure correct materials are used
- If the correct image materials are being used and are in compliance
- Adding new points and making recommendations on the type of facility. Recommending which dealer should be given new areas of responsibility.
- To Deal with Local laws and customs when it comes to facility design, location and functions
- To be aware of laws that dictate distance between facilities
- Relationship between dealers will come into play and may require some counselling

Parts Agreements for ACDelco Wholesale Distributor (WD), ACDelco Service Center &GM Parts Supply
- Manage the agreement for both Wholesale, Service Centers and GM Parts Supply
- Cross check all the ACDelco Service Centers schedules to ensure it matches physical counts in each country around the Middle East Region
- Develop plans to execute the upgrade of ACDelco Service Centers in line with GM CI
- Evaluate all the ACDelco Service Centers and set recommendations to GM and dealers
- Work with legal team to ensure all agreements are updated and meeting all GM guidelines
- Develop plans to execute the upgrade of ACDelco Service Centers in line with GM CI
- Addition or deletion of facilities, change of ownership/ management, addition of models, do addendums to the completed ACDelco Service Center Agreement.
- Manage CI for ACDelco
- Budget planning and forecasting on a monthly basis
- Evaluate KPI’s and provide recommendations/action plans to the field team based on the service capacity for green field, ensuring dealer profitability is achieved from expansion or new service projects
- Analyze all current facilities within the region for compliance to corporate standards and recommend facility enhancements.
- Support the Vision 2014 for GM facilities in addition to ACDelco Service Centers.


- Bachelor's degree preferably in business
- 5-8 years of experience in the automotive industry.
- Need to have an understanding of the automotive business.
- Dealer operations knowledge and market knowledge.
- Understanding legal contracts and legal ramifications and understanding of blueprints

- Written and oral skills in English and Arabic
- Interpersonal skills required for internal and external relationships
- Analytical skills to be able to interpret data
- Problem solving skills to identify and resolve problems
- Business Planning and Customer Relationship Management
- Ability to set targets and forecasts

- Working with Ambiguity
- Timely Decision Making
- Functional / Technical Skills
- Integrity and Trust
- Drive For Results
- Action Oriented

About the Company

General Motors Company (NYSE:GM, TSX: GMM), one of the worlds largest automakers, traces its roots back to 1908. GM and its strategic partners produce cars and trucks in 31 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall and Wuling. GMs largest national market is China, followed by the United States, Brazil, the United Kingdom, Germany, Canada and Russia. GMs OnStar subsidiary is the industry leader in vehicle safety, security and information services.

With its global headquarters in Detroit, GM employs 209,000 people in every major region of the world and does business in more than 120 countries. GM is headquartered in four major locations: GM Europe; North America (GMNA); South America; and GM International Operations (GMIO) is located in Shanghai, China. GMIO covers Asia Pacific and Middle East.

GM Middle East started in 1920s and the brands that are sold in the region are Cadillac, Chevrolet and GMC supported by a unique set of customer-focused services. GM parts and accessories are sold under the GM Parts and ACDelco brands. The regional office in Dubai covers the companys operations in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE and Yemen in 20 dealerships.

GM has 2 facilities here in Middle East one is in Dubai World Trade Centre and the other, Middle East Distribution Corporation, which is located in Jebel Ali.

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