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Job description / Role
We are currently recruiting to expand our Network Operations Center (NOC) in Dubai.
- Support sales and marketing staff on a daily basis
- Perform network testing and analysis of results in the VOIP environment.
- Analyze results to isolate and determine type of service problem
- Assist clients and technicians with restoration of service for voice and/or data service
- Manage and coordinate work efforts by interfacing with several work groups
- Escalate service issues when necessary
- Interface with customers to keep them informed of status of service
- Assign orders and verify that designs are technically correct
- Use a SAAS application to record and manage trouble tickets
- Maintain records on routing and trunking charges
- Interpret technical documents, manuals, circuit descriptions and schematic drawings
- Schedule/perform software back-up and update procedures
- Work with other groups to secure network inventory and make assignments when necessary
Requirements
The ideal candidate will have 2 years of experience working in a technical environment and will hold certifications (CISCO preferred) in network element equipment. Our NOC is working towards being a 24 x 7 operation, therefore recruits should expect to be assigned to shift work.
The candidate is expected to work on all aspects of maintaining a live voice, data and VAS network with a global footprint. Proficiency in spoken and written English is a must. Ability to speak a second language will be viewed favorably.
Must be able to work in a team environment, be able to work independently, have the skill set to go above and beyond the basic requirement of the job and understand that the candidate is supporting a global Sales and Marketing team. From time to time, the candidate could be put on a project and be required to address escalations for those projects outside of work hours. Proficiency in Office Suite is a must, especially Excel.
About the Company
Bright Telecom (BTG Group, Inc.) is a facilities-based, full service telecommunications company providing infrastructure and layered services to retail and wholesale service providers in the voice and data space. Bright Telecom was established by telecom veterans who recognized the need to connect and provide cost-effective products and services to emerging markets in Africa and throughout the Middle East.
Since its inception in 2011, Bright Telecom has quickly become established as a leading supplier for voice termination and is emerging as a carrier supplying networks to companies who do not own infrastructure in Africa. Bright Telecom has opted to form partnerships with companies with complimenting portfolios, allowing them to leverage their African network to secure capacity in the Middle East. By continuing to invest and build networks that ease communication pain points, Bright Telecom has become the go-to carrier delivering world class service centric solutions to both wholesale and retail customers within Africa’s hard to reach environments. Communication necessities-such as clear voice connectivity and speedy internet access-are part of the rich portfolio of services the company offers.
Start designing and delivering the best communication solution for your growing business today. Contact Bright Telecom and keep pace with the ever changing communications scene.