Night Auditor

Job description / Role

Night Auditor

We at Ibis World Trade Centre are seeking for a Night Auditor position to join our Front Office team.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Ensure that all guests who stay at the hotel are completely satisfied and all interactions with them are handled in a very professional manner right up to the payment of the bill.
- Carry out all the day-to-day operations associated with the guests.
- Managing the hotel petty cash and the sale of rooms in the hotel
- Perform any other duties that may be assigned from time to time by supervisors in the both properties
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Inform guests about any particular conditions or formalities during the stay, and about the services offered by the hotel (e.g. providing wake-up calls, telephone, e-mail, fax and safe deposit services)
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Block the rooms for early arrivals and prepare proper room allocation for guests and groups.
- Writes a report on activities and incidents that occur during the night
- Ensures that guest documentation at reception and in the lobby is available and up-to-date
- Ensure correct billing and collections during check - out.
- Review arrival list and correspondence whilst looking out and correcting for errors.
- Check room rate codes and investigate mistakes should it occur.
- Participate in Night Audit, trial balance checking, and cross checking of guest room rates between correspondence, registration cards, and actual amount charged.
- Ensuring all supporting documents for all city ledgers closed for the day that are given to Finance Department are as per agreements, valid for the duration of guest stay in the hotel, and correct charges.
- Does reconciliation for guest balance (credit limit, over credit), between the system and credit card machine, and with the balance between Fidelio and Micros for F&B.

Requirements

Your experience and skills include:

- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Good interpersonal skills, guest oriented and service minded Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Self control
- Sales oriented
- Autonomous and sense of responsibility
- Strong sense of ethics

Your team and working environment:

- Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.