Office Admin and Customer Service Representative

Job description / Role

Responsibilities:

Customer Interaction:

- Meet and greet walk-in customers, directing them to the appropriate service advisor.
- Collaborate with service advisors to ensure seamless customer service.

Job Card Management:

- Create job cards in the CRM upon receiving cars/wheels, following service advisor instructions.
- Record time spent and consumables used in each job card daily.
- Monitor schedule adherence and remind service advisor in case of time overruns
- Promptly update customers on work status and communicate any delays.

Invoicing and Accounts

- Generate invoices and receipts using Zoho Books upon completion of services.
- Share statement accounts with credit customers and follow up on payments when due.
- Handle and maintain the petty cash and share the ledger with Head office daily basis
- Record all the expenses and bills in Zoho Books
- Submit the bills to head office for reimbursement on a weekly basis

Inventory and Procurement:

- Issue consumables for ongoing jobs and works
- Coordinate with the procurement team to purchase parts, spares & consumables required to complete the work
- Share purchase orders with Vendors and follow up on pending or new inquiries
- Responsible for all inward and outward (physical movement) stock
- Responsible for carrying out a weekly stock count and sharing the report to the Head office

Other Admin Tasks:

- Ensure cleanliness and tidiness of the office and workshop all the time
- Ensure a well-maintained and hygienic office space, including office desks, pantry and eating place, stores, storage room, and other areas.
- Inform and update the HO Admin and/or HR if any repairs and maintenance-related employee queries and direct them to the HR department as needed.
- Manage office supplies, pantry and cleaning items and place orders when necessary.
- Maintain and organize files, records, and documents both in physical and digital formats

- Presentable, chirpy, extrovert.
- On-Site Job, 6 days a week.
- Customer-oriented, with the ability to adapt/respond to different types of characters
- Proven experience in office administration and customer service.
- Familiarity with CRM and Accounting systems, preferably Zoho CRM and Books
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in data entry.
- If you can find us someone who has worked

Salary:
AED 4,000 to 5,500 per month inclusive of fixed allowances.
Additional benefits: As per UAE Law, Family insurance.

About the Company

We are a group of humble, energetic, and result-oriented experts in UAE, collectively called HR Orb. We officially commenced our HR Partner services in 2021! Our highlight is our experience in HR Partner services in the UAE, and we thought 2021 was the perfect time to start working as a team. We believe that dates or years don’t matter, but the way we conduct our end-to-end services, being your HR Partner, is the star of the show!