Officer Customer Due Diligence

Commercial Bank of Dubai (CBD)

Dubai, UAE

Ref: HP905-596

Job description / Role

Employment: Full Time

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose:

The main purpose of the Officer - Customer Due Diligence is to analyze and assess the assigned high-risk customer profiles for New to Bank customers account opening for all business segments raised to compliance, ensure assessment is performed against the Bank's internal policies and procedures and determine whether they are in line with the Bank's risk appetite and in line with the regulations.

Principal Accountabilities:

Conduct an in-depth review as per the Bank's internal KYC - CDD Policy and Procedures of new to bank High-risk customer profiles which have been referred by the Business to Compliance for account opening of all High Risk customers from all business segments which include Individual, Non Individual (SME, BAF, Emerging corporates and Wholesale banking) including high Risk Asset customers as well.

Ensuring completion of Customer due diligence is performed for new to bank High-risk customers account opening with correct KYC data and information with the information and document provided as per policy and regulation

Work closely with the Business to obtain any missing or additional KYC information or documentation during the new to bank onboarding which will be required to complete the high-risk customer account opening as per the Bank's internal procedures.

Ensure if the customer has any red flags /FCC concern, suggest for cease the onboarding process and work with Team lead to actioned through Business, ensuring such cases are raised to be added in internal watch list and raising the SAR (if applicable) through AML team.

Ensuring any newly identified PEPs through the new account opening process while conducting the screening on High Risk NTB customer onboarding, completion of PEP assessment with the High-Risk account opening, obtaining appropriate senior management approval before any High Risk new to bank case is approved

Ensure that the required KYC information and documentation is properly retained and stored using the Bank's systems for each business line for all High Risk New to Bank account opening.

Document the review process to evidence the analysis conducted the rationale as well behind the approval /sign-off or rejection of new to bank High-risk customer profiles.

Escalate any concerns to ensure the high-risk new to bank customer profiles are well assessed and in line with the Bank's policies and procedures before onboarding is completed.

Follow the Bank's exception handling process to obtain approvals where required information is not available (either temporarily or permanently) for the Bank during the CDD onboarding process, or any trigger identified indicate a heightened risk of financial crime for all New to Bank High-Risk cases



The jobholder is required to contact and interact with all Departments/branches and functions of the Bank that may require advice (e.g., Credit, Operations, and respective Business and Branches etc.) while performing the Customer Due Diligence.

The jobholder shall ensure that the customer due diligence measures are completed within acceptable time by the High-Risk Onboarding CDD team.

The jobholder is accountable for providing accurate and timely information to the Manager on AML /TF risks identified during New to bank High Risk onboarding process and for ensuring compliance with relevant laws in all aspects of the Bank's activities.


Bachelor's Degree as a minimum from a recognized university.

At least 3 years of experience in the banking/financial services sector preferably having Customer Due diligence exposure through Compliance (Second line of defense) especially.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month