Job description / Role
Reporting to the Manager - Business Setup, this role will have the responsibility of providing the first point of contact for all leads coming from web, walk ins, call centre, and consultants to ensure each and every lead is responded to by a call, assessed and qualified, before being allocated to Executive – Business Setup if qualified.
The Officer - Lead Response will also be responsible for reacting immediately to all new leads and allocating them to the Business Setup Team; engaging with each lead for a short period of time to assess their opportunity status, and using standard drafted questions and both our CRM and Marketing Automation systems.
This role is designed to ensure that we take a proactive approach towards: 1) answering all related inquiries immediately (within strict timelines) 2) Identifying and assessing potential leads/members (qualifying) 3) Making sure all leads are in the system and initial qualification process is complete 4) Preparing the lead for the Executive - Business Setup to engage with.
The Officer - Lead Response is expected to have a good knowledge of DMCC Free Zone’s unique selling points and all products and services, as well as a good idea of the local competition. They must also be very knowledgeable of the Free Zone rules and regulations, and company formation processes in addition to a good understanding of the legal requirements and different structures of company and all solutions available.
To be considered for this role, you must have the following:
• 3 years’ experience in a similar capacity
• Proficient in office administration
• Very good working knowledge of Microsoft Office
• Ability to learn new software applications
• Excellent communication skills in English
• Time management Skills
About the Company
Dubai has historically been an international hub for the physical trade of not only gold, but also many other commodities and so the establishment of the Dubai Gold & Commodities Exchange (DGCX) was the next logical step for the region and the local economy. DGCX commenced trading in November 2005 as the regions first commodity derivatives exchange and has become today, the leading derivatives exchange in the Middle East.
DGCX is a subsidiary of Dubai Multi Commodities Centre (DMCC), a strategic initiative of the Government of Dubai, with a mandate to enhance commodity trade flows through the Emirate by providing the appropriate physical, market, financial infrastructure and services required. The Management team of DGCX comprises senior personnel from the commodities, securities and financial services industries bringing a wealth of experience and expertise to ensure the success of DGCX.