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Officer - Lead Response

Dubai Multi Commodities Centre (DMCC)

Dubai, UAE

Ref: LP612-38

Job description / Role

Reporting to the Manager - Business Setup, this role will have the responsibility of providing the first point of contact for all leads coming from web, walk ins, call centre, and consultants to ensure each and every lead is responded to by a call, assessed and qualified, before being allocated to Executive – Business Setup if qualified.

The Officer - Lead Response will also be responsible for reacting immediately to all new leads and allocating them to the Business Setup Team; engaging with each lead for a short period of time to assess their opportunity status, and using standard drafted questions and both our CRM and Marketing Automation systems.

This role is designed to ensure that we take a proactive approach towards: 1) answering all related inquiries immediately (within strict timelines) 2) Identifying and assessing potential leads/members (qualifying) 3) Making sure all leads are in the system and initial qualification process is complete 4) Preparing the lead for the Executive - Business Setup to engage with.

The Officer - Lead Response is expected to have a good knowledge of DMCC Free Zone’s unique selling points and all products and services, as well as a good idea of the local competition. They must also be very knowledgeable of the Free Zone rules and regulations, and company formation processes in addition to a good understanding of the legal requirements and different structures of company and all solutions available.


To be considered for this role, you must have the following:

• 3 years’ experience in a similar capacity
• Proficient in office administration
• Very good working knowledge of Microsoft Office
• Ability to learn new software applications
• Excellent communication skills in English
• Time management Skills

About the Company

DMCC is the authority on trade, enterprise and commodities in Dubai - home to the world's leading businesses of today, and tomorrow.

The most successful markets create conditions that enable producers, traders and consumers to thrive. DMCC is a Dubai Government Authority (established in 2002) committed to developing these ideal conditions and has a strong track record in commodity trade facilitation where we encourage and support business through the platforms we provide. These include our Free Zone, commodity exchanges, legal and regulatory frameworks and our strong real estate offering.

Indispensable to the economic growth of the nation, at DMCC - we together with our members - deliver strong performance today, and sustainable growth tomorrow.

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